About Us

Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.

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Duty Manager (Assistant Manager - Front Office)

Industry : Hotels & Resorts

Department : Front of House

Location : Sydney, Australia

Level : Management

Posted : 18 Nov 2024

Job Role : Assistant Front Office Manager

Recruiter : Hyatt Hotels

Job Ref : HOZ38252

Employment Type: Permanent

Job Type :

Validate Through : 2024-12-16

Salary Range (monthly): 2,000 to 8,000

Contact : HR Department

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Duty Manager (Assistant Manager - Front Office)

Description

Care defines us at Hyatt. We see it in the way we treat each other and our guests. It's our superpower. We build connections, celebrate success and create inclusive environments, together.

We have an exciting opportunity for an Assistant Manager - Front Office (Duty Manager) to join our team on a full-time basis. This role will commence from early December 2024.

Located adjacent to Darling Harbour in Sydney's Central Business District. Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveller. As Australia's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700 sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

Benefits for working with Hyatt Include:

After 90 days of service, 12 complimentary nights of accommodation globally with Hyatt (T&Cs apply)
Discounted accommodation for associates as well as friends and family
Reward and recognition programs
Learning and development opportunities
Fully laundered uniform
Discounted city parking
The opportunity to join an international group with endless career opportunities

The Role:

As an Assistant Manager - Front Office (Duty Manager) at Australia's largest hotel, you will join and lead a passionate team of service ambassadors. Supported by the Front Office Manager and Assistant Front Office Manager, you will manage the daily operations of the Front Office and Guest Services teams. As a leader, you will utilise your previous experience to guide and support the team ensuring our guests enjoy an elevated experience.

Responsibilities Include:

Responsibility for the day to day leadership and supervision of colleagues working in the Front Office and Guest Services department
Maintaining complete knowledge of all room types, the hotel matrix and facilities
Inspiring a work culture of care, encouraging genuine connections with guests and colleagues
Handling guest queries and complaints with professionalism and a hospitable manner
Active involvement in the upsell initiative
In the event of an emergency, be the first point of contact in the management of the situation

Our ideal candidate will possess:

Demonstrated experience as a Duty Manager in a high volume, hotel operation
Experience working with OPERA property management system
A warm and caring attitude
Strong problem solving skills and the ability to work efficiently under pressure
Availability to work on a rotating roster, including overnight shifts
Unrestricted, valid Australian working rights
A current NSW RSA and First Aid Qualification is desirable