United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Other Department
Location : Seoul, Korea, Republic of
Level : Staff Line level
Posted : 11 Oct 2024
Job Role : Other Role
Recruiter : Hyatt Hotels
Job Ref : HOZ81620
Employment Type: Permanent
Job Type :
Validate Through : 2024-11-08
Salary Description: Competetive Salary Offered
Description
The Global Hotel and Field Support Analyst is primarily responsible for providing quality hotel and field support by analyzing inquiries received via automated ticketing sources, telephone calls, and e-mail; tracking each request through a project database. This individual will assume ownership of a region/territory of hotels and assist with multi-system support and multi-connected channel sources, as well as troubleshooting reported application/system interface issues. The role focuses on delivering excellent customer service through accurate and efficient inquiry resolutions. This individual is required to clearly articulate customer needs and network with a variety of second-level teams and third-party service providers.
Qualifications
- Experience
• Previous experience working in a hotel or in the hospitality industry is a plus.
- Education
Certificates, Licenses, Registrations
• None required
Computer Skills Needed to Perform this Job
• Basic experience with Microsoft Office (Word, Excel, PowerPoint and Outlook) applications
• Minimum 12 months experience with the Hyatt reservation system, Reserve, is preferred
Additional Comments and Requirements
• Good communication skills (oral, written, and listening)
• Strong time management and prioritization skills
• Ability to adapt and flex to new pressures and priorities
• Ability to apply a best practice mindset to achieve accurate and timely results
• Open to change and accepting of new technologies
Rishi star
Mumbai, India
Awesome hotel !!