Job Description For Distribution Services Analyst (m/f/d)
Description
WE CAREFOR PEOPLE SO THEY CAN BE THEIR BEST.
At Hyatt, we are more than just a hotel chain-we area global family that shares a passion for hospitality. Our 1000+ exquisit accommodations span across 65 countries, offering not just luxurious experiences but also a diverse and international work environment that inspires and nurtures. As part of our team, you willcraft unforgettable memoriesand become part of a dynamic culture that thrives on innovation and excellence.
For further information about the company, we invite you to visit our website: www.hyatt.com.
Become a part of the Hyatt family and start your career with us as Distribution Services Analyst at Hyatt Services GmbH in Mainz.
What We Offer
- Global accommodation at Hyatt Hotels at employee rates
- Job ticket for public transport in Mainz and Wiesbaden
- Company savings plans
- Electronic time tracking-no loss of overtime!
- Personalized training and career programs
- Modern workplace in the heart of Mainz city center
- Option for a hybrid work model (2 days / week working from home)
- International team (colleagues from over 50 nations)
- Complimentary beverages (coffee specialties, tea, and water)
- Additional vacation day for special occasions
The RoleThe
Distribution Services Analyst is responsible for delivering high-quality support to hotels and field teams by analyzing inquiries received through automated ticketing systems and email, while tracking each request in a project database. This role manages a designated region or territory of hotels, providing multi-system support across various connected channels and troubleshooting reported application and system interface issues.
With a strong focus on customer service, the analyst ensures timely and accurate inquiry resolutions while effectively communicating customer needs. Additionally, this role collaborates with second-level support teams and third-party service providers to drive efficient problem-solving and seamless system operations.
Your responsibilities:- Consistently deliver excellent, high-quality customer service and system support
- Provide first-level telephone, email, and other media contact support for hotels, colleagues, and third-party service providers
- Clearly document interactions, incidents, and resolutions within the project database
- While acting as a single point of contact, takes ownership and responsibility of issues from start through resolution
- Uses problem-solving skills to troubleshoot daily challengers
- Identifies process and document improvement opportunities and works with supervisory staff to take action and implement change
- Develops effective, quality working relationships with other departments, groups, and personnel
- While acting as a single point of contact, takes ownership and responsibility of issues from start through resolution
- Able to quickly learn new systems and adopt new processes/procedures
- Demonstrate a commitment to Hyatt core values
- The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary
Required Skills- Previous experience working in a hotel or in the hospitality industry is a plus
- High School diploma (or equivalent)
- Exposure to formal post- secondary education is a plus
- Basic experience with Microsoft Office (Word, Excel, PowerPoint, and Outlook) applications
- Minimum 12 months experience with the Hyatt reservation system, Reserve, is preferred.
- Good communication skills (oral, written, and listening)
- Strong time management and prioritization skills
- Ability to adapt and flex to new pressures and priorities
You don't Meet All Criteria?Don't let that stop you! We don't expect you to have a "perfect" profile because what is "perfect," anyway? Even if you don't meet all criteria but are interested in the position, feel free to apply. Your personality and dedication matter most to us. If you bring that, we can teach you the rest.
We Live InclusionOur company culture is built on diversity, equal opportunities, and inclusion. We welcome applications from individuals with diverse backgrounds and abilities. All applicants, regardless of any disabilities, will be treated equally in the selection process. We strive to create a work environment that respects and promotes everyone's uniqueness.
Interested?Then, we look forward to your application!
By submitting your application and accompanying documents, you confirm that you have read the provisions regarding the use of the personal information you provided in accordance with the global privacy policy for employees. This policy is available at https://www.hyatt.com/de-DE/info/employees-privacy-policy-eu-ch.
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Rishi star
Mumbai, India
Awesome hotel !!