Director of Front Office

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Director of Front Office

Description

The Opportunity

Thompson Miami Beach seeks an enthusiastic Leader to join our Rooms Operations team as Director of Front Office. This role will be focused on providing efficient service and meaningful experiences; you will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization. This position reports to the hotel's Director of Rooms.

Who We Are

A true original captures the moment by studying the past to define the future. It embraces meaningful contradictions, combining the best of high and low. The classic and the contemporary. The world-renowned and the underground. For the last 20 years, Thompson Hotels have sought to be a true original. Ever since we debuted on the NYC cobblestone streets of SoHo, our mission has been to connect those seeking good conversations with authentic experiences that actually say something. And today, we continue to curate a side of local culture that is infinitely singular and open to being explored.

Just steps from the beach and the famed Lincoln Road shopping scene, the stylish Thompson Miami Beach boasts an iconic exterior conceptualized by world-renowned French architect Rudy Ricciotti that serves as a beacon for tastemakers. Settle into one of our 147 luxe rooms offering elevated amenities, tropical terraces, and floor-to-ceiling windows overlooking area attractions, including the New World Symphony & Soundscape Park, Fillmore at Jackie Gleason Theater, and Miami Beach Convention Center. Venture out to explore Miami's arts and entertainment or take root to enjoy the hotel's chic interior and suites by internationally acclaimed designer Gulla Jónsdóttir. Join locals and travelers alike at the rooftop pool or our signature restaurant with unmatched panoramic views, to cap a memorable and savvy Miami Beach stay.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

How We Care for Our People

Our purpose sets us apart-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We're proud to offer exceptional benefits which include:

•Annual allotment of free hotel stays at Hyatt hotels globally

•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and other local discount

•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

•Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board-from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

The Director of Front Office is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Director of Front Office should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Duties include:

• Responsible for short and long term planning and the management of the hotel's Front Office operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Maintain guest room inventory
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with the housekeeping department
• Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
• Insures proper staffing levels for customer service goals
• Coach and counsel employees to reflect Hyatt service standards and procedures

• Experience Required:
  
  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
  
  • 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
  
  • Service oriented style with professional presentations skills
  
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  
  • Clear concise written and verbal communication skills in English
  
  • Must be proficient in Microsoft Word and Excel
  
  • Must have excellent organizational, interpersonal and administrative skills
  
  Experience Preferred:
  
  • Previous hotel pre-opening experience preferred
  
  • Hotel/Hospitality degree an asset
  
  The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
  
  We welcome you:
  
  Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.