United States
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Industry : Hotels & Resorts
Department : General Management
Location : Bangkok, Thailand
Level : Director
Posted : 24 Apr 2025
Job Role : Food & Beverage Director
Recruiter : Hyatt Hotels
Job Ref : HOZ84658
Employment Type: Permanent
Job Type :
Validate Through : 2025-05-23
Salary Description: Competetive Salary Offered
Description
Main Duties
Administration
§ Ensures that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
§ Oversees the preparation and update of individual Departmental Operations Manuals.
§ Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
§ Ensures the smooth operation of the Food and Beverage Department in the absence of the Director of Food and Beverage.
Customer Service
§ Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
§ Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
§ Spends time in public areas observing associate-guest interaction and talking with guests, works through Heads of Department to coach associates in guest service skills as necessary.
§ Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
§ Maintains positive guest and colleague interactions with good working relationships.
Financial
§ Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
§ Ensures that each profit centre (e.g. Outlet, Bar, Events) is operated in line with maximising profit while delivering on the brand promise.
§ Ensures that each cost centre (e.g. Stewarding) operates with the lowest possible cost structure while also delivering on the brand promise to the guest.
§ Assists in the preparation of the Annual Business Plan for Food and Beverage.
§ Assists in the monthly reforecasting, involves the respective Heads of Department as appropriate.
§ Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate.
§ Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to.
§ Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
§ Participates in weekly yield and revenue management meetings actively, oversees the appropriate pricing structures to maximise yield and overall profits in Outlets and Events.
Marketing
§ Assists in the preparation, utilisation and update of the Annual Marketing Plan, broken down as necessary by department.
§ Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel's operations remain competitive and cutting edge.
§ Encourages Heads of Department to look for Marketing and Public Relations opportunities to increase awareness and ultimately business.
Operational
§ Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
§ Monitors all operations, especially during peak business periods, working through the respective Head of Department to make adjustments where necessary.
§ Ensures that Path to Authentic Hospitality is implemented.
§ Ensures that Food and Beverage Departments respond to the results of the LRA and to ensure that the relevant changes are implemented.
§ Works closely with other Leadership Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
§ Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".
§ Ensures that all associates are up to date with the availability of seasonal and new products on the market.
§ Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate.
Rishi star
Mumbai, India
Awesome hotel !!