Concierge - Lead

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Concierge - Lead

Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach is now recruiting Lead Concierge to join the hotel's opening team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. Opening in early 2025, the property boasts 287 guestrooms including 34 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who's who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.

Position Summary

The primary role of a Lead Concierge is to provide the highest level of customer service possible while assisting guests with their requests and providing information that will enhance their stay. They are a vital member of the VIP and Guest Experience Team, working closely with the VIP leader and managers to ensure projects are being completed and scheduled according to occupancy. Their job duties require style and service attributes that are key to creating a positive guest experience.

Position Responsibilities/ Essential Functions

• Assist guests with special requests by arranging services or connecting them with suitable providers (e.g., transportation, dining reservations, local activities, spa).

• Address special requests with unique needs and ideas, and follow up with guests and vendors to ensure satisfaction.

• Accurately enter all guest requests and necessary information in Alice and Opera.

• Monitor F&B outlets for seating availability, service quality, and the overall atmosphere.

• Anticipate guests' needs, respond promptly to requests and questions, and acknowledge all guests.

• Provide courteous and efficient telephone service for general PBX inquiries, answering calls promptly with a smile, ensuring no guest is on hold for over 30 seconds and delivering accurate information.

• Communicate pertinent guest information to designated departments and personnel.

• Record and review all special guest requests.

• Complete all items on the daily checklist.

• Must ensure the concierge desk and lobby are clean, organized, and tidy.

• Provide assistance to the front desk as needed, serving as the hotel's lobby ambassador during peak times (e.g., check-in and checkout time).

• Maintain complete knowledge of the property, brand and World of Hyatt program.

• Perform all other related duties as required.

Qualifications

• A minimum of a Diploma in Hospitality/Tourism Management or a relevant field;
• Good working knowledge of Reserve, Opera, Alice and HotSos software;
• Excellent proficiency with Microsoft Suite applications;
• Refined verbal and written communication skills;
• Ability to work a flexible schedule including evenings, weekends and holidays;
• Physically agile, ability to stand or walk for long periods of time;
• Excellent time management and organizational skills;
• Excellent problem-solving skills.
• Maintains a well-groomed, professional appearance.
• The ability to speak asecond language fluently will be considered an asset.
• Les Clefs d'Or affiliation is required.
  

As an Andaz Miami Beach colleague, you will enjoy the following benefits:

• Free room nights, Discounted and Friends & Family Room Rates

• Medical, Dental, and Vision Insurance with only a 30-day waiting period!

• 401K with company match

• Free Parking

• Generous Paid Time Off

• Paid Family Bonding Time and Adoption Assistance

• Tuition Reimbursement

• Employee Stock Purchase Plan

• Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more

Andaz team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our Values: Empathy Integrity Respect Inclusion Experimentation Wellbeing

At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Hyatt is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you are a results-oriented individual with a passion for selling a vibrant, playful hotel with one-of-a-kind gathering places offering the perfect backdrop for meetings, weddings, and special occasions, become part of Miami's first Andaz luxury lifestyle resort - Apply now!