United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Front of House
Location : Nashville, United States
Level : Staff Line level
Posted : 05 Jul 2024
Job Role : Concierge
Recruiter : Hyatt Hotels
Job Ref : HOZ66991
Employment Type: Permanent
Job Type :
Validate Through : 2024-08-03
Salary Description: Competetive Salary Offered
Description
Come join our Hyatt family! We are searching for someone like you who enjoys taking care of people! We provide on-the-job training and enjoy watching our Colleagues grow with us.We offer great benefits including but not limited to Medical, Dental, Vision, 401k, Life Insurance, Short-Term Disability, Long-Term Disability, EAP, Tuition Reimbursement & Awesome Travel Perks!
Job Overview: Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Thompson Nashville's high standards of quality.
Reports to: Director of Front Office, Assistant Front Office Managers
Key Relationships:
Internal: Bell and Door Staff, Concierge, Reservations/PBX, Housekeeping, Sales, Catering
External: Hotel guests/visitors, other hotel personnel, and vendors/suppliers.
Essential Job Functions:
• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
• Assisting guests with Reservations at local restaurants, concert venues, and other local vendors. Establish relationships with these vendors to ensure their assistance with guests needs.
• Proactively reach out to guests to arrange any special needs or accommodations during their stay.
• Utilization of Alys System to track any reservations, special occasions and amenities to be delivered during guests stay.
• Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or reservation issues
• Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
• Regular attendance in conformance with the standards, which may be established by Thompson Nashville from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Upon employment, all employees are required to fully comply with Thompson Nashville's rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
Rishi star
Mumbai, India
Awesome hotel !!