Communications Coordinator (PBX)

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Communications Coordinator (PBX)

Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach is now recruiting Communications Coordinator (PBX) to join the hotel's opening team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. Opening in early 2025, the property boasts 287 guestrooms including 34 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who's who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.

Position Summary

This individual is responsible for answering incoming calls to the hotel and must have good data entry, a pleasant attitude and excellent phone demeanor. The Communications Coordinator PBX must work well handling a high volume of calls. The Communications Coordinator should be comfortable and able to answer questions relating to the Andaz Miami Beach.

Position Responsibilities/ Essential Functions

• Answers incoming calls and places outgoing calls to internal and external guests.

• Directs call to guest rooms, staff, or departments through the switchboard or PBX system.

• Receives guest messages and deliver the same to the guest.

• Logs all wake-up call requests and performs wake-up call services.

• Provides information about hotel services to guests.

• Knows what action to take when an emergency call is required.

• Assists in reporting telephone equipment or service complaints and problems

• Complete various additional tasks and assignments as needed.

Qualifications

• A minimum of a High School Diploma.
• Ability to speak asecond Language fluently will be considered an asset.
• Excellent proficiency with Microsoft Suite applications;
• Refined verbal and written communication skills;
• Ability to work a flexible schedule; weekends, holidays, overnight shifts
• Excellent time management and organizational skills;
• Excellent problem solving skills.
• Ability to sit for long periods of time
• Telephone Operator or Customer service experience preferred.
  

As an Andaz Miami Beach colleague, you will enjoy the following benefits:

• Free room nights, Discounted and Friends & Family Room Rates

• Medical, Dental, and Vision Insurance with only a 30-day waiting period!

• 401K with company match

• Free Parking

• Generous Paid Time Off

• Paid Family Bonding Time and Adoption Assistance

• Tuition Reimbursement

• Employee Stock Purchase Plan

• Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more

Andaz team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our Values: Empathy Integrity Respect Inclusion Experimentation Wellbeing

At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Hyatt is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you are a results-oriented individual with a passion for selling a vibrant, playful hotel with one-of-a-kind gathering places offering the perfect backdrop for meetings, weddings, and special occasions, become part of Miami's first Andaz luxury lifestyle resort - Apply now!