Commercial Services Coordinator

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Commercial Services Coordinator

Description

Hyatt Hotels Corporation seeks an enthusiastic Coordinator to join the Hyatt Regency Morristown Team where you'll join a team of who love what they do. In this role, you will be collaborating closely with thelocal Morristown/NJ Marketwhere you'll be instrumental in continuing to make the Hotel achieve their revenue goals. You'll be part of a team that is passionate about diversity, equity, and inclusion, is committed to nurturing curiosity and new skills, and building connections across the organization with stakeholders, colleagues, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and cultivating a culture of care where our colleague's become family. Since 1957, our colleagues and our guests have served as the heart of our business and made Hyatt one of the best hospitality brands in the world, with more than 1,100 hotel, all-inclusive, and wellness resort properties in 71 countries across six continents.

We turn trips into journeys, encounters into experiences and jobs into careers. As we continue to grow-we never lose sight of what's most important: People.

Why Now?

We are in a time of extraordinary transformation.Passion for personal travel combined with the explosive growth of global business has underpinned our growth for years. Hyatt is at the epicenter of the evolution of travel-and we are looking for passionate changemakers to be a part of our journey. At the heart of Hyatt is our shared belief that hospitality is more than just a job-it's a career for people that care.

How We Care for Our People

Wellbeing is the ultimate realization of our purpose - we care for people so they can be their best. We believe this focus on our colleagues is the key to our success and we've earned a place on Fortune's prestigious "100 Best Companies to Work For®" for the last eight years, ranking No. 16 in 2022.

We're proud to offer exceptional corporate benefits which include:

•Annual allotment of free hotel stays at Hyatt hotels globally

•Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

•Paid Time Off, Medical, Dental, Vision, 401K with company match

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board-from who we hire and develop, organizations we support, and who we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together.To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with a close fun team, are results driven, and want a variety of opportunities to develop personally and professionally.

Responsibilities:

• Send introductory emails to clients, providing initial information and outlining key steps in the planning process with a heavy focus on Together by Hyatt pillars and tools to use

• Manage and regularly update the group rooming list to ensure accuracy and clear communication.

• Process reservation changes as requested by clients, ensuring the updates are reflected in the system.

• Set up and share web links for group bookings, ensuring easy access for clients to book their rooms.

• Send reminder emails to clients ahead of critical deadlines such as group cut-offs, payment deadlines, etc.

• Manage Group Block in Opera (property management system) to ensure availability and accuracy.

• Draft, review, and finalize group resumes to ensure they meet client specifications and hotel requirements.

• Attend weekly OPS (Operations) meetings to provide updates and receive relevant information for client bookings.

• Create group focused welcome letters for each group

• Coordinate site visits for clients with site inspection form to include photo, ensuring all logistics are arranged and communicated with the entire hotel team; Space walked and confirm all hotel elements are ready prior to arrival

• Detail all VIP arrivals, ensure blocked, rooms inspected and amenities as necessary

• Send out know before you go arrival emails and post stay emails and respond to emails to address customer specific needs

• Daily Management of HotSoS and ECC app

• Updating all guest facing marketing and revenue generation channels:Hyatt.com, CVENT, Wedding Pro, Sonifi, FourWinds, Hyatt Personalization Engine, Siggi, Digital Compendium, HQ Plaza App, Elevator Marketing

• Social Media posts in conjunction with Tambourine, on main channels, Twitter, Instagram, Facebook and Linkedin

• Ice Portal photos up to date and running on OTA sites appropriately.

• Manage all OTA listings to ensure content accuracy

• Create and maintain all guest facing assets to ensure brand standards: Include all property communication: Newsletters, Arrival Letters, Amenity Cards, Capacity Charts, Fact Sheets, Email Signatures, Walking Maps, Local Marketing Ads

• Assist with in house photoshoots for social media, Hyatt.com and True Tour

• Contribute to various projects as required, collaborating with different departments as needed.

• Other duties and responsibilities may be assigned

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Must be proficient in general computer knowledge
• Prefer a four year hospitality degree or equivalent experience
• Prefer 18 months hotel experience