Commercial Services Coordinator

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Commercial Services Coordinator

Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach is now recruiting a Commercial Services Coordinator to join the hotel's opening team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. Opening in late 2024, the property boasts 287 guestrooms including 34 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who's who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.

Position Summary

The Commercial Services Coordinator is responsible for supporting the sales team in generating revenue and driving business growth for the hotel. A full knowledge of hotel accommodations and amenities is vital in order to exceed the expectations of our group guests and create a positive guest impression. This position requires the Colleague to retain learned technical skills to communicate efficiently, complete group reservations and run daily reports.

Position Responsibilities/ Essential Functions

• Represent Andaz Miami Beach by answering phone calls and offering information for group accommodations.
• Respond to inquiries, prepare proposals, and facilitate bookings for meetings, event and accommodations.
• Build and maintain relationships with clients through regular communication, providing personalized service that addresses requests and needs
• Assist the Group Sales Managers with site inspections when needed.
• Maintain client databases and records, tracking interactions, bookings and preferences to enhance customer satisfaction and loyalty.
• Utilize sales training techniques to provide the best call quality possible to ensure the maximization of revenue and guest service.
• Generates additional guest interest in all hotel amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience.
• Maintains a strong familiarity of hotel and the Miami Beach area.
• Remain up-to-date on all hotel offerings, promotions and changes in policies and procedures.
• Strong ability to multi-task when needed as well as efficiency in the operating of multiple computer programs at a given time
• Other duties and responsibilities may be assigned.

Qualifications
• Minimum of 1 year related experience and/or training in sales or hospitality industry.

• Candidates with sales background in non-hospitality related field will be considered.

• Previous use of Microsoft Office with emphasis on Outlook and Excel is required.

• Ability to cultivate relationships with both external and internal guests.

• Detailed-oriented with excellent skills and time management.

• Professional, clear written and verbal communications.

As an Andaz Miami Beach colleague, you will enjoy the following benefits:

• Free room nights, Discounted and Friends & Family Room Rates

• Medical, Dental, and Vision Insurance with only a 30-day waiting period!

• 401K with company match

• Free Parking

• Generous Paid Time Off

• Paid Family Bonding Time and Adoption Assistance

• Tuition Reimbursement

• Employee Stock Purchase Plan

• Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more

Andaz team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.


Our Values: Empathy Integrity Respect Inclusion Experimentation Wellbeing

At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Hyatt is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you are a results-oriented individual with a passion for selling a vibrant, playful hotel with one-of-a-kind gathering places offering the perfect backdrop for meetings, weddings, and special occasions, become part of Miami's first Andaz luxury lifestyle resort - Apply now!