United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Front of House
Location : Western Cape, South Africa
Level : Staff Line level
Posted : 31 Mar 2025
Job Role : Reservations Agent
Recruiter : Hyatt Hotels
Job Ref : HOZ69825
Employment Type: Permanent
Job Type :
Validate Through : 2025-04-28
Salary Description: Competetive Salary Offered
Description
Hyatt Recency - Cape Town is looking for a Reservations Agent. The candidate will be responsible for responding to communications from guests, travel agents, and referral networks concerning reservations.
Creates and maintains reservation records, prepares letters of confirmation, and promptly processes any cancellations and modifications.
Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.
Responsibilities:
• Promptly processes all reservations queries.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Familiarize themselves with the type of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all packages plans.
• Knows the credit policy of the hotel and how to code each reservation.
• Creates and maintains reservation records.
• Determines room rates based on the selling tactics of the hotel.
• Prepares letters of confirmation.
• Communicates reservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information.
• Understands the hotel's policy on guaranteed reservations and no-shows.
• Processes advance deposits on reservations.
• Prepares arrival list for front office use.
• Assists in preregistration activities when appropriate.
• Monitors advanced deposit requirements.
• Handles daily correspondence.
• Always maintains a clean and neat appearance and work area.
• Walk around with the client and ensure that they have all the information they need.
• Getting information about areas of interest to target more clients in particular seasons.
• Planning for clients travel programs.
• Tracks future room availability based on reservations and helps develop forecasts for room revenue and occupancy.
• To be aware of all front office procedures and assist with reception duties when required.
• To be fully aware of and adhere to health and safety, fire, and bomb threat procedures.
• Open and close the availability as and when required of hotel in all the channels and on the hotel website.
• Configuring rates on the hotel's property management system.
Qualifications
Requirements:
• Grade 12 and a Formal Qualification
• Previous hotel-related experience
• Must have Reservations experience in Group Accommodation and Events.
• Experience in hotel software and its functionalities.
• Must speak, read, write and understand English.
• Quality focused
• Great communication skills, written and verbal.
• Energetic and friendly personality
• A positive and professional attitude
• Courteous, friendly, and helpful to guests, managers, and fellow employees.
Rishi star
Mumbai, India
Awesome hotel !!