United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Front of House
Location : Phu Quoc, Vietnam
Level : Supervisor
Posted : 13 Feb 2025
Job Role : Concierge
Recruiter : Hyatt Hotels
Job Ref : HOZ62790
Employment Type: Permanent
Job Type :
Validate Through : 2025-03-13
Salary Description: Competetive Salary Offered
Description
Manages and oversees the preparation and update of individual Departmental Operations Manuals.
Ensures that the Concierge activities including Bell and Transportation are aligned with the respective Corporate Strategy.
Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
Develops the skills and effectiveness of all Concierge and Bell Desk employees through the appropriate training, coaching, and/or mentoring.
Ensures information on restaurants, hotel facilities and other miscellaneous information are updated periodically.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Implements consistent guest recognition programmes and maintains a relevant guest history database.
Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
Spends time in Concierge, Bell Desk, Hotel Lobby and Entrance during peak periods to ensure that both areas are managed well by the respective team and delivers the brand promise.
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
Qualifications
Minimum requirements
3 years of experience in the same position
Pre-opening experience is preferable
Luxury background in resort and urban city
Excellent communication skills in both spoken and written English
Rishi star
Mumbai, India
Awesome hotel !!