United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : General Management
Location : New Delhi, India
Level : Staff Line level
Posted : 08 Apr 2025
Job Role : Assistant Front Office Manager
Recruiter : Hyatt Hotels
Job Ref : HOZ70555
Employment Type: Permanent
Job Type :
Validate Through : 2025-05-06
Salary Description: Competetive Salary Offered
Description
Operational
• Takes reservations and operates systems in accordance with hotel standards of performance.
• Ensures a sales attitude is adopted at all times and maintains an awareness of sales opportunities within the hotel.
• Develops and maintains a high level of communication with all major sources of business and advises the Front Office Manager to feedback where necessary.
• Ensures all waitlisted business is recorded appropriately.
• Adheres to pre-set availability and rate controls.
• Ensures a high level of product knowledge of the hotel and local area.
• Ensures a high level of Reservations is consistently maintained.
• Processes all reservation requests by phone, mail or fax, and RESERVE system, promptly and accurately to established standards.
• Checks daily arrivals and informs concerned personnel of any missing information.
• Prepares and distributes weekly forecasts.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
Administration
• Ensures that an organized and efficient filing system is implemented for the department.
• Ensures that the use new technology and equipment is explored and implemented wherever appropriate.
Financial
• Maximizes rooms' sales and revenue.
• Adheres to all relevant hotel, company and local rules, policies and regulations are adhered to, including credit and payment policies.
People
• Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt's Values and Culture Characteristics
Other duties
• Attends and contributes to all training sessions and meetings as required.
• Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International.
• Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations.
• Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Sales and Marketing function as dictated by the industry, company and hotel.
• Carry out any other reasonable duties and responsibilities as assigned.
Qualifications
• Minimum 2+ years of experience in similar position.
• Ideally with a relevant degree.
• Exceptional problem-solving and decision-making abilities.
• Excellent interpersonal skills.
• Demonstrate a growth mindset.
• Coach, mentor & Empower T.E.A.M.
Rishi star
Mumbai, India
Awesome hotel !!