United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : General Management
Location : Goa, India
Level : Staff Line level
Posted : 07 Feb 2025
Job Role : Assistant Front Office Manager
Recruiter : Hyatt Hotels
Job Ref : HOZ22736
Employment Type: Permanent
Job Type :
Validate Through : 2025-03-07
Salary Description: Competetive Salary Offered
Description
• Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.
• Ensures that Front Office employees provide excellent service to internal customers as appropriate.
• Ensures that targets set for customer satisfaction survey scores are achieved.
• Personally greets and checks-in VIP and Long Stay guests.
• Ensures that all Front Office employees are familiar with the hotel's products and services, current promotions, policies and other important information.
• Assists to implement consistent guest recognition programmes and maintains a relevant guest history database.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Personally andfrequently verify that guests are receiving the best possible service during check-in and check-out.
• Spends time in Front Office areas to ensure that the area is managed well by the respective team and deliver the brand promise.
• Maintains positive guest and colleague interactions with good working relationships.
• Ensures that guest history records are accurately maintained, and all repeat guests are pre-registered.
• Co-ordinates VIP movements with relevant Departments as advised.
Qualifications
Graduation/Diploma
Rishi star
Mumbai, India
Awesome hotel !!