About Us

Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.

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ASSISTANT GUEST SERVICES MANAGER

Industry : Hotels & Resorts

Department : Front of House

Location : Barcelona, Spain

Level : Staff Line level

Posted : 18 Nov 2024

Job Role : Guest Services Associate

Recruiter : Hyatt Hotels

Job Ref : HOZ24529

Employment Type: Permanent

Job Type :

Validate Through : 2024-12-16

Salary Range (monthly): 1 to 2,000

Contact : HR Department

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For ASSISTANT GUEST SERVICES MANAGER

Description

The Guest Services Assistant Manager will assist Front Office Management in efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Guest Service Manager is responsible to assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the guest services operation and administration.

Qualifications
What we will love about you

Previous experience in supervisory roles, preferably in the luxury hotel industry.
Strong leadership skills and the ability to motivate and develop teams.
Excellent communication skills and the ability to interact effectively with guests and colleagues.
Deep knowledge of hotel management systems and advanced skills in office software.
Customer-oriented and strong problem-solving skills.
Availability to work flexible hours based on the operational needs of the hotel.
Fluency in Spanish and English (oral & written)

We Welcome You - Get to know us

We are strategically located where the real Barcelona emerges representing the luxury in Barcelona. We are the place where everything you want is possible. The perfect combination of exclusivity, sophistication, design and technology.

Care Connects Us - do our values speak to you?

At Hyatt, we care for people so they can be their best. Our values guide our behaviors to bring our purpose to life: Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing.

What you will love about us!

12 complimentary nights a year across Hyatt Hotels worldwide
Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
Employee cafeteria
Complimentary access to a multifaceted Wellness Platform in the care of mental well-being inspiringhuman growth
Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognized as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.