United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Front of House
Location : Oceanside, United States
Level : Staff Line level
Posted : 03 Mar 2025
Job Role : Guest Relations Manager
Recruiter : Hyatt Hotels
Job Ref : HOZ7447
Employment Type: Permanent
Job Type :
Validate Through : 2025-04-01
Salary Description: Competetive Salary Offered
Description
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
The Assistant Guest Experience Manager possess strong leadership, communication and relationship skills. This person is expected to support the guest experiences, and ensure the resorts approach is proactive in nature in efforts to exceed our guest expectations prior to departure. This role will lead the guest recovery process, as well as implementing a proactive communication with top tier guest requests prior to arrival. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. The Assistant Guest Experience Manager may have responsibilities within the Rooms Operation. This position requires knowledge of hotel services, local events and venues, and transportation options.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
The salary range for this position is $68,640.00 - $79,000.00. This is the pay range for this position that The Seabird Resort reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.
Hyatt has a very competitive benefit package for colleagues, which may include:
• 12 Complimentary hotel room nights at Hyatt hotels world-wide
• Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide
• Bereavement and jury duty pay
• Vacation, sick, and new child leave
• Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account,
• Retirement Savings Plan option (401K) with employer match
• Employee Stock Purchase Plan
• Complimentary employee meals
• And so much more!
Qualifications
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Experience and thorough understanding of guest services.
• Self-driven, as well as self-starter.
• Organized.
• Skilled at analyzing guest data analytics.
• Work well in a consistent high stress, and pressure environment while maintaining a high level of customer engagement.
• Hotel/ Resort experience preferred.
• Supervisory/managerial experience
• Open availability required to work weekdays/weekends, holidays, mornings, mid-days, afternoons, evenings.
Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender
Rishi star
Mumbai, India
Awesome hotel !!