United States
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Industry : Hotels & Resorts
Department : Front of House
Location : Kuala Lumpur, Malaysia
Level : Staff Line level
Posted : 12 Mar 2025
Job Role : Assistant Front Office Manager
Recruiter : Hyatt Hotels
Job Ref : HOZ35143
Employment Type: Permanent
Job Type :
Validate Through : 2025-04-10
Salary Description: Competetive Salary Offered
Description
We're Hiring: Assistant Front Office Manager
Join our team at Alila Bangsar Kuala Lumpur!
As an Assistant Front Office Manager, you'll play a key role in ensuring seamless front desk operations, delivering exceptional guest experiences, and maintaining Hyatt's high service standards. This is an opportunity to lead, innovate, and grow in a dynamic luxury hospitality setting.
Key Responsibilities:
â Oversee daily front desk operations, including check-ins, check-outs, and guest services.
â Manage guest inquiries, complaints, and special requests with efficiency and professionalism.
â Drive revenue and maximize occupancy through up-selling initiatives.
â Monitor guest feedback and implement service improvements.
â Support staff development through training and performance reviews.
â Ensure compliance with Hyatt brand standards and hotel policies.
Qualifications
What We're Looking For
â Diploma or Bachelor's degree in Hospitality or Tourism Management.
â 2-3 years of experience in a similar role within a 5-star international hotel.
â Strong leadership, communication, and problem-solving skills.
â Passion for delivering outstanding guest experiences.
If you're ready to take the next step in your career, apply now and be part of something special at Alila Bangsar Kuala Lumpur!
Rishi star
Mumbai, India
Awesome hotel !!