Assistant Front Office Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Assistant Front Office Manager

Description

General competencies

• Conveying, supporting and exampling the corporate culture

• Support of a good working atmosphere through personal communication

• Respect and recognition of the work and performance of colleagues

• Active cooperation and support of teamwork in the hotel and in the department

Service and Services

• Polite, personal and professional service

• You see yourself as a service provider to customers and colleagues

• You maintain a friendly and efficient tone on the phone

General Guidelines:

• Supporting and adhering to all policies and procedures

• Promoting and complying with all guidelines regarding operational safety

• Adherence to the brand standards of the company and the hotel

• Punctual and well-groomed appearance at the workplace

• Compliance with the dress code and the guidelines of appearance

Other

• Ensuring a clean and organized workplace at all times

• Maintenance and careful handling of the equipment and work material

• Independent execution and planning of various projects if required

• Acceptance of individual orders and assistance in other departments if necessary

About position

• Ensures the best possible guest service within its departments

• Ensuring an optimal workflow in the entire front office area

• Takes over day and night shifts at the reception

• All processes must be constantly monitored and, if necessary, corrected

• Jointly responsible for good and effective cooperation throughout the company

• Represents the Front Office Manager in their absence

• At the same time, the employee takes over the tasks of the receptionist

• Controls the stocks of work material and is responsible for the order

• Is jointly responsible for inventory management

• Is responsible for the bookout of hotel guests if necessary

• Is responsible for controlling the cash statement of her front office employees

• Is jointly responsible for the maintenance of all systems belonging to the reception

• Information and further communication of all activities of the hotel

• Monitors the functionality of all receivied equipment

• Reports defects accordingly to the Technical Department

• Is responsible for security in the front office area

• Is responsible for the cleanliness and order of the entire hotel area

• Pays attention to cost-conscious handling of material and energy in the reception area

• Performs Quality Room Inspections

• Reviews arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.

• Performs a shift transfer at the beginning and end of the shift

• Commits to take over Manager on Duty shifts

• Creates the reception rosters together with the Front Office Manager

• Creates and controls the vacation plans together with the Front Office Manager

• Controls and closes employees' attendance in the system in the absence of the Front Office Manager

• In case of weaker occupancy, he has vacation or overtime reduced

• Controls the archiving of the necessary documents

• Ensures a corresponding entry of all guest wishes in the logbook

• Enters the guest profile in PMS

• Takes care of follow-up in case of guest complaints

• Offers guests to join the World of Hyatt loyalty program

• Is jointly responsible for the achievement of the targets

• Is jointly responsible for the achievement of the upsell departmental goal and for regular updating of related reports with results

• Actively offers upsells to guests

• Supports the Bell staff during high workloads when parking the cars

• Is involved in recruitment of new team members for front office, for training new employees and for providing support for skills development.

• Performs yearly performance reviews for FO employees

On night duty:

• Represents the management of the house at night and is available as a contact person

• Is responsible for the order and cleanliness in the entire guest area

• The job holder must be as precisely informed about the behaviour in exceptional situations and, if necessary, initiate appropriate measures

• He exercises key power and is entitled to exercise domestic power

• Is responsible for the bookout of hotel guests if necessary

• Is jointly responsible for inventory management

• Is responsible for the correct completion of day-to-day business

• Checks and posts all residual invoices incurred

• Receives, checks and posts invoices from the outlets

• Posts log revenues

• Checks all Paymasters together with the corresponding documents

• Charges, forwards or cancels all open paymasters in accordance with the guidelines

• Backs up the data of the computer system in accordance with the guidelines

• Carries out the daily closing in the computer system

• Creates and distributes the Daily Reports

• Controls Rate & Room Discrepancy Report

• Executes wake-up calls