United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Front of House
Location : Amsterdam, Netherlands
Level : Staff Line level
Posted : 18 Oct 2024
Job Role : Assistant Front Office Manager
Recruiter : Hyatt Hotels
Job Ref : HOZ74201
Employment Type: Permanent
Job Type :
Validate Through : 2024-11-15
Salary Description: Competetive Salary Offered
Description
Five-star Hyatt Regency Amsterdam, brings botany & sustainability to life with an award-winning living interior, botanical inspired guestrooms, a passion for discovering our up and coming East neighborhood and a buzzing Indonesian Restaurant, Mama Makan.
Are you ready?
Because we are looking for an Assistant Front Office Manager!
Your MINDSET:
• Confidence, energy and cleverness;
• A hands-on mentality, positive attitude and pro-activism;
• A problem-solver who likes to take on challenges;
• An inspirational leader that brings the guest experience to the next level;
• A true host, which means being a receptionist and concierge: all things to everyone;
• A leader and natural motivator with a good portion of personality;
• A living and breathing example of how to make the guests' stay personalized and memorable.
What does the ROLE entail?
• Working alongside the Front Office Manager in supervising, coaching, counseling and training the team to reflect our service standards and procedures;
• Ensuring all operations and cash handling are done per policies and procedures;
• Verifying that accurate room status information is maintained and properly communicated;
• Performing all Front Office operational tasks as needed, to facilitate service and show presence;
• Analyzing, investigating, resolving and documenting all guest complaints;
• Maintaining excellent communication with housekeeping department, relaying information on expected and early arrivals, VIP's, moves, turndown service, group arrivals and special requests;
• Coordinating reports from guests regarding rooms requiring urgent maintenance;
• Preparing schedules, wages and attendance lists;
• Actively participating in the selection of Front Office employees.
Qualifications
Five-star Hyatt Regency Amsterdam, brings botany & sustainability to life with an award-winning living interior, botanical inspired guestrooms, a passion for discovering our up and coming East neighborhood and a buzzing Indonesian Restaurant, Mama Makan.
Are you ready?
Because we are looking for an Assistant Front Office Manager!
Your MINDSET:
• Confidence, energy and cleverness;
• A hands-on mentality, positive attitude and pro-activism;
• A problem-solver who likes to take on challenges;
• An inspirational leader that brings the guest experience to the next level;
• A true host, which means being a receptionist and concierge: all things to everyone;
• A leader and natural motivator with a good portion of personality;
• A living and breathing example of how to make the guests' stay personalized and memorable.
What does the ROLE entail?
• Working alongside the Front Office Manager in supervising, coaching, counseling and training the team to reflect our service standards and procedures;
• Ensuring all operations and cash handling are done per policies and procedures;
• Verifying that accurate room status information is maintained and properly communicated;
• Performing all Front Office operational tasks as needed, to facilitate service and show presence;
• Analyzing, investigating, resolving and documenting all guest complaints;
• Maintaining excellent communication with housekeeping department, relaying information on expected and early arrivals, VIP's, moves, turndown service, group arrivals and special requests;
• Coordinating reports from guests regarding rooms requiring urgent maintenance;
• Preparing schedules, wages and attendance lists;
• Actively participating in the selection of Front Office employees.
Rishi star
Mumbai, India
Awesome hotel !!