Assistant Front Office Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Assistant Front Office Manager

Description

Five-star Hyatt Regency Amsterdam, brings botany & sustainability to life with an award-winning living interior, botanical inspired guestrooms, a passion for discovering our up and coming East neighborhood and a buzzing Indonesian Restaurant, Mama Makan.

Are you ready?

Because we are looking for an Assistant Front Office Manager!

Your MINDSET:

• Confidence, energy and cleverness;

• A hands-on mentality, positive attitude and pro-activism;

• A problem-solver who likes to take on challenges;

• An inspirational leader that brings the guest experience to the next level;

• A true host, which means being a receptionist and concierge: all things to everyone;

• A leader and natural motivator with a good portion of personality;

• A living and breathing example of how to make the guests' stay personalized and memorable.

What does the ROLE entail?

• Working alongside the Front Office Manager in supervising, coaching, counseling and training the team to reflect our service standards and procedures;

• Ensuring all operations and cash handling are done per policies and procedures;

• Verifying that accurate room status information is maintained and properly communicated;

• Performing all Front Office operational tasks as needed, to facilitate service and show presence;

• Analyzing, investigating, resolving and documenting all guest complaints;

• Maintaining excellent communication with housekeeping department, relaying information on expected and early arrivals, VIP's, moves, turndown service, group arrivals and special requests;

• Coordinating reports from guests regarding rooms requiring urgent maintenance;

• Preparing schedules, wages and attendance lists;

• Actively participating in the selection of Front Office employees.

Qualifications
What's in it for YOU?

General Perks:

• An entry to the Hyatt Family, a place where we care for people so they can be their best;

• 12 free nights at Hyatt hotels globally every year and 20% Discounts at our F&B outlets;

• A guest experience in your own city with a complimentary overnight stay, cocktails & dinner for two;

• Travel Allowance, starting from a 5 kilometers travel distance from the hotel.

• Uniform provided and laundry is taken care of in house.

• 25 Vacation days

Wellbeing:

"Our purpose is to care for people so they can be their best - and we believe wellbeing is the ultimate realization of our purpose"

• To support our colleagues mental wellbeing we provide access to "Headspace App" for all employees, free of charge as Hyatt's wellbeing assessment tool "Hyatt Well-Check"

• Social Activities; Team building outings, Sports/wellbeing activities

• Hotel gym access

Development:

"Careers at Hyatt don't have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based an employee's individual circumstances and take the form of a career lattice"

• International working experience with future international transfer happily facilitated.

• Personal development plan, in order to reach your full potential.

• A wide range of development tools through the Hyatt Learning platform for all colleagues; from e-learning to classroom sessions, Hyatt provides different solutions, depending on how you learn best (example: Excel courses, Leadership series etc.).

Diversity:

"Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all"

• An International team of over 15 different nationalities

• Focus on Diversity, Equity and Inclusion within our team. Through employee support groups (HyPride & Women@Hyatt), workshops and classroom trainings

Your EXPERIENCE:

• At least 2 years of experience working as Front Office Supervisor or Assistant Manager, having great leadership skills alongside encompassing knowledge of operations and administration;

• A relevant degree in Hospitality or Tourism Management, or equivalent experience;

• Very familiar with Amsterdam and everything she has to offer;

• Great language and communication skills in English and in Dutch (both mandatory);

• You do not hold back from all front desk related administrative tasks, projects and responsibilities.

• Legally allowed to work in the Netherlands, holding an EU/EEA passport or a valid work permit for the country (we do not assist with Visa / permit applications).

Are WE what YOU are looking for?

If the answer is YES, then please send us your CV and all the reasons why WE are what YOU are looking for!