Industry :
Hotels & Resorts
Department :
General Management
Location :
New York City, United States
Job Role :
Director of Operations
Employment Type:
Permanent
Validate Through :
2025-04-30
Salary Range (monthly):
8,000 to 12,000
Salary Details
Salary Description: Competetive Salary Offered
Job Description For Assistant Director of Operations
Description
The responsibilities include assisting in overseeing any area in the Rooms Division and F&B. This can include the front office staff, guest services, housekeeping and laundry.The responsibilities include assisting in the overseeing of the entire Rooms Division and F&B Division with the help of the General Manager. Duties may also include training, staff development and scheduling.
Salary Range: $80,000- $110,000
- Analyzes service issues and identifiestrends.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Works with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. Managing Revenue Goals
- Reviews reports and financial statements to determine Rooms operations performance against budget.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Develops systems to enable employees to understand guest satisfaction results.
- Communicates a clear and consistent message regarding departmental goals to produce desired results. Managing the Guest Experience
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.Managing and Conducting Human Resources Activities
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in all departments (e.g., pre-shift briefings, staff meetings).
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures property policies are administered fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
Qualifications - A true desire to satisfy the needs of others in a fast-paced environment.
- Refined verbal and written communication skills.
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
- 2-4 years of progressive hotel Rooms Management experience
- Service oriented style with professional presentations skills
- Hotel/Hospitality degree an asset
- Hyatt Experience preferred
- Union Experience preferred
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
- Eligible candidates must have schedule flexibility.
Rishi star
Mumbai, India
Awesome hotel !!