United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Other Department
Location : Ningbo, China
Level : Staff Line level
Posted : 18 Dec 2024
Job Role : Other Role
Recruiter : Hyatt Hotels
Job Ref : HOZ59574
Employment Type: Permanent
Job Type :
Validate Through : 2025-01-16
Salary Description: Competetive Salary Offered
Description
1.Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
2.Assists to prepare and update Departmental Operations Manuals as appropriate.
3.Assists to conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
4.Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
5.Ensures that employees also provide excellent service to internal customers in other departments as appropriate.
6.Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
7.Maintains positive guest and colleague interactions with good working relationships.
8.Establishes and maintain good customer relationships with customers.
9.Personally and frequently verifies that guests in the Outlet are receiving the best possible service.
10.Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.
11.Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
12.Focuses attention on improving productivity levels and the needs to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
13.Assists to ensure that the outlet is operated in line with maximising profit while delivering on the brand promise.
14.Assists the Outlet Manager to achieve the monthly and annual personal target and the outlet's revenue.
15.Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
16.Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
17.Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate.
18.Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
Rishi star
Mumbai, India
Awesome hotel !!