United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Front of House
Location : Zhuzhou, China
Level : Staff Line level
Posted : 22 Apr 2025
Job Role : Front Office Agent
Recruiter : Hyatt Hotels
Job Ref : HOZ57420
Employment Type: Permanent
Job Type :
Validate Through : 2025-05-21
Salary Description: Competetive Salary Offered
Description
1. Report to the Front Office Manager and communicate all issues related to guest service and hotel operations.
2. Provide functional support and guidance to all departments.
3. Cooperate and coordinate with other hotel departments as required.
4. Respond to situations to ensure that guests are received in a timely and courteous manner and receive full attention and attention.
5. Respond to guest needs and solve problems.
6. Supervise and guide the reception work and reservation work.
7. Provide support and assistance to Front Office staff and all other departments during peak periods.
8. Ensure special care for VIPs and Hyatt Land members.
9. Check the cleanliness of the first and second line departments regularly.
10. Supervise staff conduct, uniform wearing, hygiene and appearance.
11. Provision of information for Front Office meetings.
12. Check checkout instructions and monitor guest credit status.
13. Analyze room rate variance reports to ensure control of room revenue.
Qualifications
1. Report to the Front Office Manager and communicate all issues related to guest service and hotel operations.
2. Provide functional support and guidance to all departments.
3. Cooperate and coordinate with other hotel departments as required.
4. Respond to situations to ensure that guests are received in a timely and courteous manner and receive full attention and attention.
5. Respond to guest needs and solve problems.
6. Supervise and guide the reception work and reservation work.
7. Provide support and assistance to Front Office staff and all other departments during peak periods.
8. Ensure special care for VIPs and Hyatt Land members.
9. Check the cleanliness of the first and second line departments regularly.
10. Supervise staff conduct, uniform wearing, hygiene and appearance.
11. Provision of information for Front Office meetings.
12. Check checkout instructions and monitor guest credit status.
13. Analyze room rate variance reports to ensure control of room revenue.
Rishi star
Mumbai, India
Awesome hotel !!