Job Description For Administrative Assistant to General Manager
Description
At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagueswho are focused on providing efficient service and meaningful experiences.Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:
- Medical, Dental and Vision Insurance after only 30 days
- Free room nights, Discounted and Friends & Family Room Rates
- Discounted F&B when staying at Hyatt Hotels
- 401(k) Retirement Matching Plan (up to 4%)
- Paid Time Off including new child leave!
- Highly competitive salaries and incentives
- Tuition Reimbursement
- Training programs
- Complimentary Employee Meals
- Employee Stock Purchase Plan
- Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more
Hyatt Regency Baltimore is seeking a dedicated, professional,detail-orientedindividual to join our team as
an Executive Assistant to the General Manager.The Executive Assistant plays a critical role in assisting the General Manager and Director of Operations in confidential and high-level administrative support. This role is required to be onsite and must be flexible with the occasional early or late shift.
Responsibilities include but not limited to:• Assisting the General Manager and Director of Operations with administrative tasks while maintaining strict confidentiality
• Answering all incoming calls to the Executive Office
• Managing calendars, travel schedules/itineraries and appointments as required
• Responsible for generating specific Executive reports as assigned by the General Manager and Director of Operations
• Organizing and administering non-disclosure agreements and other documents
• Assisting General Manager and Director of Operations with key projects related to hotel operations as assigned
• Corresponding with guests, VIPs, and World of Hyatt members with their inquiries and requests from pre-arrival or during the stay.
• Handling VIP reservations, welcome amenities, and scheduling meet and greets as required
• Maintaining positive relationships with all guests/clients
• Updating guest profile notes and traces for future arrivals of returning guests.
• Maintaining a complete knowledge at all times of:
o All hotel features/services, hours of operation
o All room types, numbers, layout, décor, appointments and location
o All room rates, special packages and promotions
o World of Hyatt (Loyalty program)
• Delivering superior guest service to guests that contact the Executive office, either in-person or by phone, and ensuring appropriate follow up and resolution to all inquiries and concerns
• Attending meetings to take minutes and distribute as needed
• Receiving and reading daily mail, paying special attention to items requiring immediate attention. Prepare outgoing mail and special mailings as assigned
• Maintaining and organizing all files and recordsup to date
• Planning and scheduling meetings and appointments
• Managing projects and conducting research
• Preparing and editing correspondences, reports, and presentations
• Assisting Operations teams with variety of ad hoc projects
• Gatekeeper for all incoming and outgoing gift certificates on trade outs and barters
• May be required to assist other administrative staff in the performance of their duties from time to time
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Qualifications Qualifications• Minimum 2 years' experience in an administrative support position
• Hospitality experience is an asset
• Post-Secondary certificate or diploma
• Proficient in Microsoft Office
• Hotelpropertymanagement system experience is an asset
• Experience with project management pertaining to scheduling events, coordinating calendars and communication strategiesis preferred
• Strong collaborative and relationship-building skills with cross functional teams internally along with external third parties
• Consistency in follow through, accountability and managing workload in the team
• Ability to work in a team, delegate and take direction
• Strong organizational and multitasking skills, have an attention to detail, ability to meet or exceed deadlines, to self-prioritize and to work independently
• Ability to complete assignments and manage communications withinstrict confidentiality guidelines
• Work ethically with honesty and personal integrity
• Proven pro-active and entrepreneurial astuteness
• Strong verbal and written communication skills
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Rishi star
Mumbai, India
Awesome hotel !!