want to learn storytelling skills for selling, persuading executives to capex and customer service initiatives?
Join this free session on 18th december.
https://maven.com/p/6b47b2/cra....ft-engaging-business
Delhi, Delhi, India
Hotel Management School is an initiative to bring Hospitality management expertise to practicing hotel management staff and professionals. Traditional hotel management schools deals mostly with ... theoritical and book knowledge when it comes to practical hotel management aspects. we aim to bring real life hotel management situations to prepare staff and take up the challages by providing them professionaly crafted part term online hotel management courses.so that they can learn while working. Our hospitality courses are prepared by instructors having hands on experience in hotel management and training. We are committed to provide quality hotel management learning with practical assignments and related industry experience to our learners and followers.. Hotel Management employees always need to upgrade their skills for getting promotion and advancing their careers. Read more
want to learn storytelling skills for selling, persuading executives to capex and customer service initiatives?
Join this free session on 18th december.
https://maven.com/p/6b47b2/cra....ft-engaging-business
I am hosting a FREE session on storytelling skills
https://maven.com/p/6b47b2/cra....ft-engaging-business
Pls join me for this exciting session. even if you are not able to make, you can watch recording at later stage. .
In the hospitality industry, staffing is one of the biggest cost drivers.
Labor expenses often account for up to 50% of total hotel operation costs
Here’s the step-by-step approach that worked for me -
1. Defining Your Desired Service Standard
-What kind of guest experience do you aim for?
Ask yourself—what’s truly essential? What could be streamlined?
This stage helps you identify areas where you can maintain or even improve service quality without overextending your resources.
2. Create a Zero-Based Manning Budget
Once your service standard is clear, it’s time to take a hard look at staffing from a fresh perspective. I did this by developing a zero-based manning budget. Here’s how you can do it:
Understand Productivity Levels: Know how much each employee contributes and where efficiencies can be improved.
Encourage Multi-Tasking: Look for opportunities to combine job roles. For example, can your front desk staff handle concierge duties as well?
Plan for Variable Labor Needs: Even with “fixed” labor costs, you can adapt staffing levels based on occupancy. During busy seasons, you’ll need more staff; in quieter times, fewer.
3. Tackling Resistance and Gaps
Change is rarely easy. As soon as I started talking about streamlining processes, the fear and resistance became clear among employees and managers alike.
There were gaps in training, outdated equipment, and barriers to achieving new standards. Here’s what helped me:
Identify Resistance: Acknowledge that this fear is real, and figure out what’s fueling it.
Communicate Clearly: Explain the “why” behind the decision and show your team how it benefits them.
Provide Training: Multi-tasking requires preparation. Invest in training to help employees succeed in their expanded roles.
Equip Your Team: Ensure your staff has the tools they need to work efficiently—manual processes create duplication and burnout.
Update SOPs: Revise and communicate your new standard operating procedures (SOPs) so everyone is aligned with the new expectations, including customers and stakeholders.
4. Calculate the Cost and Adjust
At this stage, you’ll want to calculate the cost of these changes. Are the benefits worth the investment in training, equipment, and restructured staffing? If not, go back to the drawing board and make the necessary adjustments.
5. Monitor and Refine
I learned the importance of constant monitoring—assessing challenges, checking for staff burnout, and making adjustments as needed.
Success in staffing optimization doesn’t happen overnight.
Yes, it takes time and sometimes tough conversations. But, I’ve seen firsthand how it can help hotels not only survive but thrive, delivering the high-quality experience guests expect while maximizing profitability.
P.S. What’s your experience with managing labor costs in the hospitality industry?
P.P.S. Want to know how you can too manage staffing more clearly and accurately? DM me “STAFFING” and I’ll share the further details.
In the hospitality industry, you have the pressure to stay within budget. On the other, there’s the constant demand to offer exceptional guest experiences. The good news? It is possible to achieve both!
5 practical ways to reduce operational costs while still keeping your guests happy:
1️⃣ Optimize Energy Usage
Energy costs are a huge expense for hotels, but the solution isn’t to sacrifice comfort. Instead:
- Install energy-efficient lighting and appliances.
- Use smart thermostats to regulate temperature when rooms are unoccupied.
- Encourage sustainable practices—guests love eco-friendly options like towel reuse programs!
2️⃣ Streamline Staffing Levels
Staffing can make or break both costs and guest satisfaction. Instead of reducing headcount:
- Look at optimizing staff shifts based on peak hours.
- Cross-train employees so they can handle multiple roles, reducing the need for extra hires.
- Automate repetitive tasks (e.g., online check-in/out) so staff can focus on personal guest interactions.
3️⃣ Leverage Technology
Tech is your friend when it comes to both savings and convenience. Think about:
- Digital kiosks or mobile apps that provide quick service without extra labor.
- Data analytics to monitor trends and adjust inventory accordingly, reducing waste in food and beverages.
4️⃣ Reevaluate Vendor Contracts
Your partnerships with vendors—whether it’s for food, laundry, or maintenance—can quietly drain resources.
- Conduct regular reviews of contracts. Ask for competitive bids, or negotiate better terms.
- Build relationships with local suppliers who may offer better pricing and personalized service.
5️⃣ Focus on Preventative Maintenance
Rather than waiting for things to break down (which often leads to higher emergency costs):
- Invest in regular, preventative maintenance.
- Fixing small issues before they become big problems saves money and avoids disruptions to the guest experience.
After all, a happy guest is a returning guest—and in hospitality, that’s priceless.
How do you find the balance between cost-saving and guest satisfaction in your business? Let’s share insights in the comments! 👇
Resilience is valuable, but it's crucial to know when to exit.
Recent death incidents of an employee in India highlight toxic work environments in various industries.
Some tech leaders expect professionals to work 70-hour weeks.
Students are also struggling, some unable to handle the immense pressure.
We've heard about doctors facing extreme workloads, leading to tragic outcomes.
Such demands are taking a toll on mental and physical health, with alarming cases of heart attacks and severe stress.
As per research reports, a large portion of the working Indian population is living under stress due to such expectations.
On one hand organization should provide healthy work environment, as a society we can do following to manage the situation
· Teach our kids to know when to quit. While resilience and coping with pressure are important, we must also guide them to exit toxic behaviors, relationships, and workplaces.
· Change society’s perception about success, which is mostly money, power, designation etc.
· We need to redefine success for ourselves and our children to be happy rather than material possessions, so that they can set right priorities.
· Many are overworking to achieve career success, believing that working more than others guarantees promotions.
In short
- teach our kids when to exit unhealthy situations,
- support those struggling in challenging environments.
- pursue genuine happiness,
After all our mental health is a result of our own choices not our workplaces.
