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Training and Development Manager - Svarna Training Institute United Arab Emirates UAE | 30 Followers
5 years ago

Hospitality deep dive into "The best time to upgrade and empower your skills"

#hospitalitydd #hospitality #leadership #ttqsworkshop #ttqsmodel #qualityservice



I am always optimistic and when you question on the way I conduct my training/workshops campaigns, is it the right time, in the midst of an economic crisis and coronavirus outbreak?



Yes, the time is always right, even if it does not make sense at the current moment, it will, humanity always prevailed. I will be one step further when the time is right, while others struggling to make their points.



As for you and your team, you will be well equipped and empowered, ready for overwhelmed business, creating memorable experiences for your customers.



All my training modules are not classic ones, where you only sit and listen to the lecture, refer training materials and so on. No. In addition, I will be taking you to different places and situations where you can connect the dots and apply at your workplace.



“Obstacles don’t have to stop you. If you run into a wall, don’t turn around and give up. Figure out how to climb it, go through it, or work around it.”

– Michael Jordan

For more:
https://points2deliver.blogspo....t.com/2020/02/custom

Customer Service Training in the Hospitality industry using TTQS Model
points2deliver.blogspot.com

Customer Service Training in the Hospitality industry using TTQS Model

Customer Service Training in the Hospitality industry Titled: TOGETHER TOWARDS QUALITY SERVICE (TTQS) Is all about empowering the rol...

Training and Development Manager - Svarna Training Institute United Arab Emirates UAE | 30 Followers
5 years ago

The sequence of customer service recovery,
"LATTE" and "LEARN" and the original "CLEAR"

#hospitalitydd #hospitality

At Starbucks, the customer service recovery sequence spells LATTE.

Listen to the customer
Acknowledge the problem/situation
Take action and solve the problem
Thank the customer

The service recovery sequence at Marriott spells LEARN:

Listen
Empathize
Apologize
Respond
Notify

The service recovery sequence at hospitality deep dive (Together Towards Quality Service master class #ttqsworkshop)spells CLEAR:

Calm down the situation
Listen
Empathy
Apologize
Reassured

What's is your customer service recovery sequence? Please do share with us.
Or
Come up with one right now, honestly speaking, I just cane up with "clear" after I saw "latte" and "learn"

And trying also to be more creative in creating such sequence by not starting with "L" to listen instead I started with "C"
Calm down the situation first.

I bet you won't be able to listen to anything if customer is shouting and cursing.

#customerservicetraining #customerloyalty #customercentric #customercentricity

Training and Development Manager - Svarna Training Institute United Arab Emirates UAE | 30 Followers
5 years ago

Hospitality Deep Dive into "what really bothers guests in the hotel?"

#hospitalitydd #hospitalityindustry #ttqsworkshop #hospitality

ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, released new research uncovering what factors influence hotel satisfaction and found that almost two-thirds of guests (62 percent) with complaints said unfriendly staff are the most frustrating part of their stay.

Is about time to empower your skills by considering our 3days hospitality Customer Service master class. "Together Towards Quality Service" offered by reputable training Institute Svarna Training Institue in Dubai, UAE.

Read full article on Alice report from the source link.
https://lnkd.in/emQRMJf

#qualityservice #customerfocus #memorableexperience #guestexperiences #customerservicetraining #customerloyalty

https://www.hospitalitynet.org..../opinion/4091824.htm

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Training and Development Manager - Svarna Training Institute United Arab Emirates UAE | 30 Followers
5 years ago

Welcome, join me to an unforgettable learning experience. #ttqsworkshop.

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Training and Development Manager - Svarna Training Institute United Arab Emirates UAE | 30 Followers
5 years ago

Hospitality Deep Dive Academy. #hospitalitydd

Good 2 Know:

? Perceived service quality.

Perception of quality in service is determined by comparison of customers’ own expectations with the services given.

According to Lewis and Boom (1983), service quality is a measure of how well
the service level delivered matches customer expectations.

Delivering quality service means conforming to customer expectations on a consistent basis (Parasuraman, et al., 1985:42)

Got it? If not let me know.

#ttqsworkshop #hospitalityindustry #customerservice #qualityservice

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