Hospitality Management 101: Mastering the Art of Effective Leadership | #hospitalityleadership #effectivemanagement #strategicleadership #hospitalitysuccess #leadershipstrategies #hozpitality

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Hospitality Deep Dive
#hospitalitydd #hospitality
Do you know that the hospitality industry is an exceptional industry? Why?
Because this industry is not run by organisations, people or money. The hospitality industry #hospitalityindustry is run by the trust.

What?. Yes, it's true.
T. R. U. S. T.
You don't sleep anywhere, don't you?, we are comfortably sleep at home, a place where we trust is safe and comfortable. We eat our food from trusted source and cook, making sure is clean and safe to eat too.

As soon as you checked in a hotel, that's a green light indicating trust is "On" between you and the hospitality team to take care of your safety and comfort.

Same when eating out. Visiting dine ins / restaurants / Fast food.

“Trust: The reputation of a thousand years may be undermined by the conduct of one hour. “ Japanese Proverb

It's very important to know that, the trust must be established between the organization, management, team and individuals so that can be spread to guests / customers.
Customer Centric Culture
Together Towards Quality Service (TTQS) #ttqsworkshop #business #success #culture #leadership #customercentric #customerfocus #guestexperiences #strategicleadership #hospitalitycareers #hospitalitytraining

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