Bahi Ajman Palace Hotel Reopens with Sustainable Upgrades | #BahiAjmanPalaceHotel #hmhhotelgroup #reopen #PatrickAntaki #IftikharHamdani #sustainability #tourism #guestexperiences #hotelsinAjman #heritage #retreat #hozpitality

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Hospitality Deep Dive into "what really bothers guests in the hotel?"

#hospitalitydd #hospitalityindustry #ttqsworkshop #hospitality

ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, released new research uncovering what factors influence hotel satisfaction and found that almost two-thirds of guests (62 percent) with complaints said unfriendly staff are the most frustrating part of their stay.

Is about time to empower your skills by considering our 3days hospitality Customer Service master class. "Together Towards Quality Service" offered by reputable training Institute Svarna Training Institue in Dubai, UAE.

Read full article on Alice report from the source link.
https://lnkd.in/emQRMJf

#qualityservice #customerfocus #memorableexperience #guestexperiences #customerservicetraining #customerloyalty

https://www.hospitalitynet.org..../opinion/4091824.htm

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“Hospitality means primarily the creation of free space where the stranger can enter and become a friend instead of an enemy.
Hospitality is not to change people, but to offer them space where change can take place. It is not to bring men and women over to our side, but to offer freedom not disturbed by dividing lines."
Henri J.M. Nouwen

? And that's the soul and the main purpose of hospitality practiced for thousands of years ago.

Which is guided by:

T E E L

Tolerance
Empathy
Exceeding expectations
Love & Care

#tolerance #empathy #leadership #hospitalityindustry #trullyhospitality #guestexperiences #arabianhospitality

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Hospitality Deep Dive #hospitalitydd #arabianhospitality
What is a "Majlis"?
#Hospitality
A very strong root of Arabian culture is hospitality, and this is where a Majlis is relevant. A room for guests, located in isolation from the main home. In majlis, expected to be serve with a traditional tea, coffee, and delicacies, many Arabian families practiced this as an opportunity to demonstrate their soul of hospitality. It is all about being unique, exceed expectation and creating memorable experiences.
#travel
#culturaltour
#customerfocus #customerservice #guestexperiences #travelling
#majlis
#culture #customerservicetraining #lifecoach #success

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Hospitality Deep Dive
#hospitalitydd #hospitality
Do you know that the hospitality industry is an exceptional industry? Why?
Because this industry is not run by organisations, people or money. The hospitality industry #hospitalityindustry is run by the trust.

What?. Yes, it's true.
T. R. U. S. T.
You don't sleep anywhere, don't you?, we are comfortably sleep at home, a place where we trust is safe and comfortable. We eat our food from trusted source and cook, making sure is clean and safe to eat too.

As soon as you checked in a hotel, that's a green light indicating trust is "On" between you and the hospitality team to take care of your safety and comfort.

Same when eating out. Visiting dine ins / restaurants / Fast food.

“Trust: The reputation of a thousand years may be undermined by the conduct of one hour. “ Japanese Proverb

It's very important to know that, the trust must be established between the organization, management, team and individuals so that can be spread to guests / customers.
Customer Centric Culture
Together Towards Quality Service (TTQS) #ttqsworkshop #business #success #culture #leadership #customercentric #customerfocus #guestexperiences #strategicleadership #hospitalitycareers #hospitalitytraining

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