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United Kingdom | 11 Followers

1 year ago

3 crucial aspects of award-winning guest experience | #hotelmanagement #hotelmanager #generalmanager #guestexperience #guest

3 crucial aspects of award-winning guest experience

If you’re looking for ways to improve guest experience at your hotel, who better to look to for advice than hoteliers who've won awards thanks to the fantastic experiences that they provide their guests?

Night Manager - First Central Hotel Suites United Arab Emirates UAE | 184 Followers

2 years ago

#booking.com #guest #reviews First Central Hotel Suites

Operations Manager - Veritos Infosolutions Pvt. Ltd. India | 1.6K Followers

A hotel is a hotel, not a mosque or a temple. So, hoteliers expecting the guests to behave appropriately is not correct.

A hotel is considered to be the second home. Guests, therefore, behave as they would do at home.

Some guests maintain tidiness, while others make a mess in the room. Hoteliers have to deal with everyone treating every guest equally. Yet, most of the hotels do not like the messy ones.

To such hoteliers, I would like to remind them that the guests are the ones because of whom the hotels are able to achieve positive bottom-line results.

The price of a hotel room that a guest pays does not only recover costs but enables hotels to pay their utilities, paycheques to staff and suppliers and other financial commitments.

Guests do not do any favour when they stay at a particular hotel. They have multiple choices available in the market. The hotels are obliged to welcome all types of guests.

To maintain good guest ratings, hotels should not only depend on guests that are easy to handle and convenient to serve.

Because for every guest, a hotel is a "home away from home".

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