Customer Service-Oriented with more than 5 years of experience in the art of hospitality indusrty. Flexible, can work under pressure and can work in a fast paced environment.
Industry: Hotels & Resorts
Department: Food and Beverage Service
Job Level: Staff Line level
Nationality: Philippines
Current City: Sharjah
Current Country: United Arab Emirates UAE
Education Level: Diploma
2019 - 2020 (1 Year)
The Spread Cafe, United Arab Emirates UAE
• Greeting and accommodating customers of different nationalities and provide them with superb customer service.
2015 - 2019 (4 Years)
Splash Mountain Resort Hotel (4-star Hotel), Philippines
• Greet and escort customers to their tables br• Present menu and provide detailed information when asked about portions, ingredients or potential food allergies. br• Prepare tables by setting up linens, silverware and glasses br• Inform customers about the day’s specials br• Offer menu recommendations upon request br• Up-sell additional products when appropriate br• Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization br• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages br• Communicate order details to the Kitchen Staff br• Serve food and drink orders br• Check dishes and kitchenware for cleanliness and presentation and report any problems br• Arrange table settings and maintain a tidy dining area br• Deliver checks and collect bill payments br• Carry dirty plates, glasses and silverware to kitchen for cleaning br• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations br• Follow all relevant health department regulations br• Provide excellent customer service to guests
