Bhupendra Singh, Cluster Asst. HR and LD Manager - Millennium Airport Hotel Dubai, United Arab Emirates UAE

Bhupendra Singh

Cluster Asst. HR and LD Manager - Millennium Airport Hotel Dubai

United Arab Emirates UAE

Hotel Management graduate with 12 years of professional experience in Human Resources, Training and Guest Experience Management with reputable and iconic brands (Burj Al Arab (The World’s Most Luxurious Hotel), Jumeirah Beach Hotel, Taj Hotels and Resorts, Ferrari World Abu Dhabi, Jumeirah Emirates Towers and Millennium Hotels and Resorts). Proficient at leading teams, building employee and organisational excellence for brands by driving and embeddingwsqeedd People strategy, developing hotel’s leadership capabilities by efficient and effective training’s, continuous improvement, process reengineering, financial planning, maintaining the structural flow of the department and business. Possess excellent interpersonal, communication and organisational skills with proven abilities in team management, training, customer relationship management, budgeting and planning

Basic Info

Industry: Hotels & Resorts

Department: Human Resources

Job Level: Management

Job Role: Training and Development Manager

Nationality: India

Current Country: United Arab Emirates UAE

Education Level: Graduation

Education

Hotel Management
January 2003 - May 2006

INSTITUTE OF HOTEL MANAGEMENT- GOA, India

Experience

Cluster Asst. HR and L&D Manager
2020 - Present (4 Years)

Millennium Airport Hotel Dubai, United Arab Emirates UAE
 Facilitate recruitment strategy, ensuring the talent acquisition process reflects brand values and guiding principles, implement strategic recruitment practices and partner with hiring managers in attracting, recruiting and hiring candidates whose talent, competencies and experience supports the business needs and desires requirement of the position.
 Lead and coordinate M&C annual performance management process and identify and develop talent for succession planning.
 Manage budget allocations, latest estimates and accruals of staff cost and benefits plan with Finance Director.
 Manage the salary review process in accordance with the allocated budget and in coordination with headquarter, and support managers on the annual salary review process and its tools.
 Design and recommend new approaches, policies, and procedures to promote HR best practices.
 Ensure business and staff proximity establishing trustful relationships.
 Provide advice and coaching to managers and employees on HR relate matters.
 Conduct quarterly L&D Need analysis and prepare quarterly plan to ensure L&D work on the ‘Real’ business needs.
 Lead Millennium & Copthorne, On boarding process and tools for new hires at the hotel.
 Conduct Off-Job Training programme for all the colleagues in-line with the M&C, Off-Job training library.
 Write In-house training programme as per the business needs in line with M&C Group Training skills programme.
 Facilitate and manage the strategic process, hotel targets/departmental KPI and conducts periodic reviews of KPI’s achievement.
 Lead and coach On-Job Trainers and monitor On-Job Training activities through the tools provided by the M&C, MEA Corporate Office.
 Timely submit Monthly L&D Calendar and L&D Reports to the M&C, MEA Corporate Office.
 Monitor and conduct learning and development reviews with each department.
 Liaise with General Manager and M&C Group for special projects/initiatives and companywide initiatives for continuous improvements of products and services.
 Train and Coach Senior and middle managers on Brand Standards, use of all quality related tools and system such as LQA, Revinate and Leaders Lounge.
 Ensures all training and development activities are strategically linked to the hotel’s mission and company’s vision.
 Support departments in enhancing functional excellence and in developing leadership capabilities.
 Ensure that all Senior & Middle Managers are familiar with M&C Document Management System (DMS) requirements and that all SBU documentation is approved and published
Asst. Training Manager
2017 - 2020 (3 Years)

Jumeirah Emirate Tower, United Arab Emirates UAE
 Conduct monthly Learning Needs Analysis to improve product and services and prepare trainings accordingly.
 Prepare training plans and training calendars that has direct impact on Guest Satisfaction for the hotel.
 Monitor and conduct learning and development reviews with each department.
 Train and Coach Senior and middle managers on Brand Standards, use of all quality related tools and system (Medallia, LQA and Revinate).
 Ensures all training and development activities are strategically linked to the hotel’s mission and company’s vision.
 Ensure all colleagues are trained on hotel’s Brand Standards and hotel targets are achieved.
 Ensure all Guest Satisfaction indicators (CSI, LQA, Revinate & Guest Feedback Management) are analysed, reviewed and discussed weekly/monthly during Customer Results Meeting and during Executive Committee meeting and corrective measures are in place through BOT.
 Lead Innovation program “AFKAR” to generate new ideas to enhance the product and services.
 Conduct Mystery Guest Assessment Audits on quarterly basis on Brand Standards, discuss with HOD’s/GM/HM, and ensure corrective actions are in place for the missed standards
Asst Business Excellence Manager
2011 - 2017 (6 Years)

Jumeirah Beach Hotel, United Arab Emirates UAE

Cluster Asst. HR and LD Manager - Millennium Airport Hotel Dubai
United Arab Emirates UAE

Bhupendra Singh

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