Mary Killiny

Cluster front office manager - Wyndham Dubai Deira
Dubai, United Arab Emirates UAE

Timeline

ABOUT

Pivotal Guest Service leader offering over 15 years of experience in the hospitality industry in International hotel companies such as Hilton, Fairmont, Dusit Thani & Marriott International ( ST Regis & Sheraton Grand Hotel Dubai) Experience in Front Desk, Guest Services, Concierge, Butler services and Telephone.

Basic Info

Industry: Hotels & Resorts

Department: Front of House

Job Level: Management

Job Role: Front Office Manager

Nationality: Egypt

Current City: Dubai

Current Country: United Arab Emirates UAE

Education Level: Graduation

Mary Killiny's Activity

Education

Hotel management
September 2001 - May 2005

Halwan university , United Arab Emirates UAE

Certifications & Awards

Certifications & Awards Not Mentioned

Skills

Skills Not Mentioned

Experience

Cluster front office manager
2021 - Present (3 Years)

Wyndham Dubai Deira, United Arab Emirates UAE
Lead The Cluster: Front Office, Call Center, Concierge, Valet, Executive lounge, and recreation Team.
- Pre-opening the Days hotel.
- Establish a strategy to deliver more revenue through FPG/TSA upsell and walk-in with impact on incremental rooms & FB revenue, incremental in RevPAR 8%.
- Establish a strategy and individual goals for the individual team members for the guest loyalty program which lead to the Cluster Wyndham Dubai Deira , Days, and Super8 being the top 10 among the region and Super8 ranking number 1 among the region .
- Reduce rooms expenses and increase rooms profitability.
GUEST SeroMANAGER/MANAGER ON DUTY
2014 - 2020 (6 Years)

Sheraton grand Dubai, United Arab Emirates UAE

Cluster front office manager - Wyndham Dubai Deira Dubai, United Arab Emirates UAE