Haroon Rashid

Front Office Manager - Al Khoory Hotels
Dubai, United Arab Emirates UAE

Timeline

ABOUT

Haroon Rashid Cover Letter
Dear Recruiter,
With a proven track record in hotel management and a comprehensive background in front office operations, I believe I am well-suited for this role.
In my most recent position as Front Office Manager at Al Khoory Courtyard Hotel, I have honed my skills in supporting, training, and supervising front office staff. I have successfully managed guest relations, handled complaints, and implemented strategies to enhance customer satisfaction. Additionally, my responsibilities included scheduling staff shifts, managing HR-related tasks, and preparing monthly management reports on various aspects of front office operations.
My experience extends to high-profile projects such as the Expo Village (Expo 2020 Dubai), where I served as the Assistant Front Office Manager. In this role, I played a crucial part in ensuring the efficient operation of front office activities for a 2100-keys, 15-tower project. I have a proven ability to develop and implement policies, train, and manage subordinates, and contribute to the preparation and management of budgets.
My tenure as Duty Manager/Night Manager at La Verda Suites and Villas, Dubai Marina, further solidified my expertise in troubleshooting emergencies, coordinating with various departments, and maintaining high standards of service. I consistently contributed to improving guest service and operational efficiency, earning recognition for my efforts.
With a bachelor’s degree in Hotel & Restaurant Management, I have a strong educational foundation complemented by practical achievements. I was awarded the gold medal for achieving the top position in my 2012 batch and received accolades for winning the best project award at the university level.
My diverse computing skills, including proficiency in Microsoft Office, Fidelio Hotel systems, and knowledge of various guest feedback systems, make me adept at handling modern hotel management tools.
I am confident that my leadership, motivation, and discipline, combined with my linguistic abilities in English, Urdu, Hindi, Punjabi, and moderate Arabic, will make me a valuable addition to your team.
Thank you for considering my application. I look forward to the opportunity to discuss how my skills and experiences align with the needs of establishment. I am available for an interview at your earliest convenience.
Sincerely,
Haroon Rashid
+971 56 797 6420
Dubai,UAE.

Basic Info

Industry: Hotels & Resorts

Department: Front of House

Job Level: Management

Job Role: Front Office Manager

Nationality: Pakistan

Current City: Dubai

Current Country: United Arab Emirates UAE

Education Level: Post Graduation

Haroon Rashid's Activity

Education

Hotel & restaurant Management
January 2009 - September 2012

university of Gujrat, United Arab Emirates UAE

Certifications & Awards

Certifications & Awards Not Mentioned

Skills

andtheabilitytoconveyinformationclearlyandeffectively.Strongleadershipabilitiesandinitiative.Excelle Excellentverbalcommunication

Experience

Front Office Manager
2022 - Present (2 Years)

Al Khoory Hotels, United Arab Emirates UAE
Supporting, training, and supervising front office staff.
• Ensuring that all customer-related tasks are handled accurately and on time to improve guest experience.
• Handling guest complaints and special requests.
• Scheduling staff shifts and managing other HR-related tasks.
• Maintaining an orderly appearance throughout the reception area.
• Monitoring stock and ordering office supplies, including stationery and information leaflets.
• Preparing monthly management reports on customer feedback, bookings, and cancellations.
• Managing the departmental budget.
• Enforcing all cash-handling, checking, and credit procedures.
• Resolves guest problems quickly, efficiently, and courteously.
• Maintain guest reviews score and feedback records.
• Daily check on the social data guest feedback sites to improve on the areas where guest complains are more
Assistant Front Office Manager
2021 - 2022 (1 Year)

EXPO 2020 Dubai/Expo Village, United Arab Emirates UAE
Direct front office operation such as checking in, checking out and providing guest assistance whilst
ensuring compliance with all front office policies, procedures, standards and focus on guest’s satisfaction and needs.
• Participate in the development, implementation and review of the policies, procedures, practices and standards.
• Select, train, develop, schedules and manage the performance of direct subordinates to ensure the efficient running of front office operations.
• Identify training needs, plans training activities and oversee their implementation for all front office sections. Follows up to ensure compliance and efficiency of training activities.
• Assist in the preparation of the annual budget and manning guide and manage within budgetary guidelines.
• Keep track of all emergency procedures, promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.
• Accomplish a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.
• Closely monitoring of the operations and coordinate with EXPO Management team.
Assistant Front Office Manager
2019 - 2021 (2 Years)

La Verda Suites And Villas Dubai Marina, United Arab Emirates UAE
• Assist Front Office Manager in supervising daily front desk activities according to the established guidelines. br• Prioritize and delegate daily work responsibilities to front desk staff. br• Train and guide front desk staffs to provide quality customer services. br• Manage staffing schedules, shift changes and payrolls. br• Resolve guest issues and enquiries to ensure guest satisfaction. br• Schedule front desk meeting to identify and resolve operational issues, accounting variances, and housekeeping discrepancies. br• Develop and implement strategies for bell desk, front office and parking. br• Ensure that facility is maintained clean, neat, safe and secure. br• Ensure that employees are properly groomed and dressed. br• Identify process improvement to achieve financial and service goals. br• Plan shift schedule and duties based on business forecast. br• Supervise the billing and cash processes to ensure compliance with company standards. br• Provide feedback to the team members on their performances and improvements. br• Monitor and control expenses within the allotted budget. br• Preparing DTCM Month end hotel statistics report and Tourism Dirham Tax reconciliation. br• Daily monitoring on Rate check Report br• Applies and ensures the application of the sales strategy to maximize occupancy and average room price. br• Managing the room’s availability to maximize the occupancy. br• Preparing DTCM and Tourism dirham monthly reports and reconciliation reports.
Night Manager
2015 - 2019 (4 Years)

LA VERDA SUITES & VILLAS DUBAI MARINA, United Arab Emirates UAE
Managing and training the concierge, Night auditor and team of receptionist
• Ensuring the front desk provides a professional and friendly service for guests
• Dealing with guests, including handling complaints
• Reporting directly to FOM & General Manager
• Troubleshooting emergencies
• Coordinating with other departments
• Check daily record sheets, guest profiles, and receipts
• Making reconciliation reports to tally the credit transaction.
• Recommending to Front office Manager of how to improve guest service and efficiency.
• Oversee the proper handling of advance deposits.
• Communicating open and closed dates, availability and condition of rooms to appropriate individuals.
• Being updated about current room availability and is familiar with future availability.
• Accessing credit check report and analyses for possible doubtful accounts.
• Checks discounts, billing instructions and credit policies are followed, and takes action when needed.
• Authorizes paid-outs and rebates.
• Ensures that all paymasters are under control and liaise with the Front Office Manager.
• Checks daily arrival list and makes necessary preparations if hotel is sold out.
• Coordinating with reservations and the allocation of bedrooms with the Executive Housekeeper
• Monitors the customer accounts and guest high balance report
• Relieving the night manager during his off and preparation of night And competition
Duty Manager
2014 - 2015 (1 Year)

JOOD PALACE HOTEL DUBAI, United Arab Emirates UAE
Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.
• Assists in VIP’s arrival departure in absence of guest relation officers.
• Checks on registration cards of arriving guests and ensures all information should be filled on each card either by Guest Relation Officers or the guests.
• Gives the instructions to the Night Reception, during the high occupancy periods, regarding walk-in guests and release room blocked because of no- shows
• Assists in handling room lock problems.
• Prepares and checks for VIP’s arrival and escorts guests to rooms.
• Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
• Operates the front office computer system in order to assist front office attendants.
• Checks group department, fit and ensure switchboard makes appropriate wake up calls.
• Handles guest complaints and other related problems and reports on the Assistant Manager’s logbook.
• Answers guests inquires, handles complaints and attend to the needs of the guests.
• Approves and sign for allowances, rebates etc., as required by Front Office Cashier.
• Approves the working
FRONT OFFICE SUPERVISOR
2013 - 2014 (1 Year)

TAJ PALACE HOTEL DUBAI, United Arab Emirates UAE
Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged.
• Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
• Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Accepts reservations, changes and cancellations in the absence of Reservations Department Staff.
• Working efficiently during night audit, printing reports and handling EDC batch closure.
• Arranging And managing group arrivals.
• Supervise the activities of junior staff and their training.
Guest Services Associate
2012 - 2013 (1 Year)

AVARI HOTEL LAHORE, Pakistan
Greets, registers, and assigns rooms to guests
• Computes bill, collects payment, and makes change for guests.
• Deposits guests’ valuables in hotel safe or safe deposit box.
• Checks out guests and inquiries about their stay.
• Posts charges such as room, food or telephone, to guest folio.
• Makes restaurant, transportation, or entertainment reservations for guests
• Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.
• Working on hotel software FIDELIO
• Making night reports and night audit.

Front Office Manager - Al Khoory Hotels Dubai, United Arab Emirates UAE