Telephone Operator

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Telephone Operator

SWISSOTEL

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist , because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitalityis a work of heart,
Join us and become a Heartist .

Job Description

- Promotes the brand philosophy through his or her exemplary attitude, behaviour and excellent communication skills
- Responsible and accountable for the logging of and correct, prompt and efficient handling of all guest messages.
- Researches and provides specific directory information to both internal and external inquirers, as required, in accordance with policy and procedure pertaining to the disclosure of directory information
- Utilizes public address, paging, and voice mail systems to ensure proper routing of calls
- To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
- To be completely aware of the Fire and Emergency procedures of the hotel and your responsibilities in an emergency.
- Ensures a rapid response from the different departments concerned
- Handle wake-up call request from guest
- Maintenance of switchboard directory and any other miscellaneous tasks relating to switchboard
functionality
- Makes sure that all the information available in the front Office information board is well presented and up-to-date
- Able to work multi-task

Qualifications

PERSONAL ATTRIBUTES

• Written and verbal communication skills in English
• Ability to work cohesively with co-workers as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with all hotel guests & patrons
• Able to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment

• Secondary Education or relevant qualifications in Hotel Management.

• Minimum 1 year relevant experience preferably in a four or five star hotel