Telephone Operator

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Telephone Operator

RIXOS

Company Description

Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.

Key Features:

Stunning Waterfront Setting:

Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.

Luxurious Accommodations:

Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.

World-Class Dining:

Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.

State-of-the-Art Facilities:

Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.

Exceptional Service:

At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.

Job Description

MAIN DUTIES AND RESPONSIBILITIES:

1.1.1 Receive each guest call in a professional and friendly manner.
1.1.2 Maintain effective communication with all related department to ensure smooth service delivery.
1.1.3 Handle every query in a polite and courteous manner and exceed guest expectations.
1.1.4 Ensure guests are greeted by name upon calling as per Rixos Standards.
1.1.5 Maintain an up to date knowledge of the hotel and local services.
1.1.6 Maintain an awareness of guest profile through the fidelio guest profile system.
1.1.7 Complete management's long distance call vouchers and record them on the traffic sheet.
1.1.8 Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
1.1.9 Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
1.1.10 Take messages for guests and management as per the required standard
1.1.11 Ensure all external and internal calls are answered as laid out in the procedure and ensure efficient connection with the correct person.
1.1.12 Be aware at all times of the whereabouts of the managers and where to contact them.
1.1.13 Monitor the logs of long distance calls, faxes and messages.
1.1.14 Co-ordinate communication within the hotel in the event of an emergency.
1.1.15 Be fully aware of the Rixelence for the day
1.1.16 Proper grooming at all times
1.1.17 Attend training classes as per schedule
1.1.18 Show fullest cooperation and respect within the team and other departments
1.1.19 Is aware of the daily activities and has product knowledge of all the hotel facilities

Qualifications