Spa Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Spa Manager

MONDRIAN

Company Description

Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a "must" destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits.

Mondrian Gold Coast is set to debut on the sun-drenched esplanade of the iconic Burleigh Beach in Q2-2025. This destination lifestyle precinct is a vision of some of Australia and the world's most celebrated changemakers, risk takers and creative thinkers. Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia's most iconic coastal destinations.

Join our cultural precinct of imaginative spaces that reflect sun, sand and surf enveloped around dynamic dining, entertainment, a cutting-edge spa with a world-class edge.

We're seeking creatives, innovators and disruptors who challenge the status quo and ready to be agents of change as we usher in one of the most exciting, progressive and forward-thinking brands set to make Burleigh its home.

We are looking for a Spa Manager to join the Mondrian team.

Job Description

As the Spa Manager at Mondrian Gold Coast, you will be responsible for overseeing the day-to-day operations of the Ciel Spa department, ensuring that guests receive exceptional, personalized service in line with our luxury brand standards. You will lead and manage a team of talented professionals, driving service excellence and achieving departmental goals while fostering a culture of guest satisfaction. Your main duties will include:

• Lead and oversee the spa team to deliver outstanding and personalised guest services, ensuring all guests receive a warm and courteous welcome.
• Manage the day-to-day operations of the spa desk, ensuring all tasks and guest requests are handled promptly and efficiently.
• Provide services such as massage, facial and body treatments to guests including exclusive VIP guests.
• Maintaining Hair and Beauty award regulations and distribute team roster
• Develop training programs and materials to continuously enhance the skills and knowledge of the spa team.
• Assist in hiring, training, scheduling, evaluating, counselling, disciplining, motivating and coaching talents in the spa team.
• Manage department budgets and keep accurate records of invoices and monthly expenditure, reporting any discrepancies or concerns to your manager.
• Handle guest complaints and feedback with professionalism, seeking timely resolutions and ensuring guest satisfaction.

• Proven success as a Spa Manager or similar leadership role in a luxury hotel or resort.
• Strong leadership and team management skills with a track record of building high-performing teams.
• Fluency in English; additional languages highly regarded.
• Proficiency in spa management software, particularly Book4Time (preferred).
• Genuine passion for spa and wellness, hospitality, and delivering exceptional guest service.
• Flexibility to work evenings, weekends, and public holidays as required.
• Experience with luxury or lifestyle brands, demonstrating an understanding of elevated standards.
• Must hold a Diploma of Beauty Therapy or a similar qualification.
• A valid First Aid Certificate or the ability to obtain one.
• Full Australian Working Rights are essential.