82 rue Henri Farman, CS 20077, Issy-les-Moulineaux, France
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Industry : Hotels & Resorts
Department : Front of House
Location : United Arab Emirates, United Arab Emirates UAE
Level : Staff Line level
Posted : 05 Jul 2024
Job Role : Front Office Agent
Recruiter : Accor Hotels
Job Ref : HOZ38302
Employment Type: Permanent
Job Type :
Validate Through : 2024-08-02
Salary Description: Competetive Salary Offered
Accor
Company Description
Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.
Job Description
- Handle all incoming calls, emails, and messages from guests, providing exceptional service and assistance in Arabic and English.
- Assist with room reservations, modifications, and cancellations, ensuring accurate and efficient processing.
- Address and fulfill guest requests and inquiries promptly, including special arrangements, amenities, and services.
- Resolve any guest issues or concerns with professionalism and empathy, ensuring guest satisfaction.
- Offer detailed information about hotel facilities, services, local attractions, and travel arrangements.
- Liaise with other departments to coordinate guest requests and ensure seamless service delivery.
- Maintain accurate records of guest interactions, preferences, and special requests in the system.
Qualifications
-Minimum experience of 2 years in the same role.
-Excellent written and verbal communication skills both in English and Arabic, additional language is an advantage.
-Multi-tasking and time-management skills, with the ability to prioritize tasks.
-Flexible working hours
Atithi Jaiswal
Mumbai, India