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Residential Concierge

Industry : Hotels & Resorts

Department : Front of House

Location : Jakarta, Indonesia

Level : Staff Line level

Posted : 18 Nov 2024

Job Role : Concierge

Recruiter : Accor Hotels

Job Ref : HOZ2153

Employment Type: Permanent

Job Type :

Validate Through : 2024-12-16

Salary Range (monthly): 1 to 2,000

Contact : HR Department

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Residential Concierge

ACCOR

Company Description

A global luxury brand with hospitality at its heart, Raffles Hotels & Resorts encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of Singapore, Sir Stamford Raffles, the Raffles brand is synonymous with the elegant British etiquette, effortless glamour and sophistication of an earlier era, while bringing a sensibility that is in tune with the lives of our well-travelled guests - at once a vibrant heart and a tranquil haven.

At Raffles our service style is warm, personalised and gracious, with a legendary spirit of generosity embodied by our signature Raffles Butlers. We have led the way in creating hotel interiors that are art museums in their own right; we are fertile ground for creativity in the culinary arts, attracting leading chefs; and we work with expert practitioners and specialist partners to create next-generation wellness experiences. We have always sought to preserve both cultural and natural heritage, employing historians, marine biologists and art curators within the properties, to underline an experience that is truly authentic.

At Raffles, visitors arrive as guests, leave as friends and return as family. Along the way they will discover a place to celebrate, adventure, exchange ideas and be inspired; and a new meaning of luxury that touches the emotions as elegantly as the Raffles name itself.

Raffles Jakarta is strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort.

At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community.

By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy.

Job Description

The Residential Concierge provides exceptional personalized service and enhancing the overall resident experience. As the face of the property, the Residential Concierge plays a crucial role in creating a welcoming and luxurious atmosphere for residents. They are responsible for anticipating and fulfilling residents' needs and preferences, coordinating various services and amenities, and ensuring a seamless and memorable stay. The Residential Concierge acts as a trusted advisor and resource, offering recommendations for local attractions, dining, and entertainment options. By delivering unparalleled customer service and attending to every detail, the Residential Concierge aims to exceed residents' expectations and contribute to the prestigious reputation of the residences.

Qualifications

Education : A high school diploma or equivalent is typically required. Additional certifications or training in hospitality, customer service, or related fields can be beneficial.

Experience : Previous experience in a customer service-oriented role is usually preferred. Experience in the hospitality industry, residences, or high-end hotels is highly valued. Demonstrated experience in handling guest requests, providing personalized service, and resolving issues effectively is essential.

Professionalism and Poise : The Residential Concierge represents the residence, so a polished and professional appearance is important. Poise, tact, and the ability to handle challenging situations with grace and composure are essential.

Knowledge of the Area : Familiarity with the local area, including knowledge of nearby attractions, restaurants, transportation options, and services, is valuable. This enables the concierge to provide recommendations, arrange reservations, and assist residents in exploring the surroundings.

Communication and Interpersonal Skills : Excellent communication skills, both verbal and written, are vital for interacting with residents, guests, and colleagues from diverse backgrounds. The ability to build rapport, actively listen, and provide personalized service is crucial.

Flexibility and Availability : The residences operate 24/7, requiring the Residential Concierge to work flexible schedules, including evenings, weekends, and holidays. Availability to meet the needs of residents and accommodate varying shift requirements is necessary.

Confidentiality and Trustworthiness : Given the nature of the role, maintaining confidentiality and respecting residents' privacy is of utmost importance. The Residential Concierge must handle sensitive information with discretion and uphold a high level of trust.

Problem-Solving Abilities : The ability to think quickly on one's feet, anticipate residents' needs, and proactively resolve issues is critical. Strong problem-solving skills, resourcefulness, and the ability to make sound decisions in a fast-paced environment are highly valued.

Customer Service Orientation : A genuine passion for delivering exceptional customer service is paramount. A strong focus on providing personalized experiences, anticipating residents' preferences, and going above and beyond to exceed expectations is key to success in this role.