Reservations & Groups Sales Agent

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Reservations & Groups Sales Agent

ACCOR

Company Description

Embark on a journey of Luxury and excellence with Sydney's iconic first International 5-star hotel. Sofitel Sydney Wenworth offers an unforgettable luxury escape, where guests discovers the perfect blend of the French Zest and Sofitel Luxury.

We are currently undergoing a complete transformation and enhancing all the hotel facilities to continue delivering an outstanding luxury service to our guests. Scheduled to complete the changes in Spring 2024, the hotel will provide an all-encompassing and unparalleled hospitality will converge seamlessly, transcending traditional hotel boundaries.

We're setting new standards in the Australian hospitality scene and we are seeking for talented Ambassador to help craft a unique experience where luxury reaches new heights. Apply now and be part of the "Rebirth of a Sydney Icon" with us!

Job Description

Joining our dedicated Reservations team, our Full time Reservations/Groups Sales Agent will provide a luxury booking experience to our guests. Within this role you will:

• Responsible for assistance with managing group bookings of 10 rooms or more that do not require catering (with the exception of breakfast and group dinner booking).
• Preparation of group information sheets (group movements) and briefing of Hotel stakeholder prior to arrival of group.
• Manage group payments, cancellations, rooming lists, terms and conditions.
• Maintains control of guest history and report to the Group Reservations Executive and Reservations Manager.
• Ensures a clear line of communication with other departments for special requests, or other reservation-related matters.
• Assisting FIT Reservations team to ensure all reservations check lists are accurately actioned within the same working day
• Assisting FIT Reservations team to answer all calls promptly, using hotel specific greetings
• Assisting FIT Reservations team to process and input FIT and corporate reservations following hotel policy.

• Previous experience in hotel reservations, preferably in a luxury hospitality environment.
• Strong organisational and multitasking abilities, with a keen eye for detail.
• Ability to thrive in a fast-paced, team-oriented environment while maintaining a positive attitude.
• Proficiency in Hotel PMS systems, such as Opera and Opera Cloud are favourable

• Collaborative and supportive environment.
• Industry benefits from Day 1 including exclusive discounts on accommodation, dining, bars and more in over 100 countries with Accor Hotels and our partners.
• Progressive leave policies including 10 weeks parental leave.
• Complimentary dry cleaning & discounted city parking.
• We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during recruitment process, you are welcome to let us know.
• Most importantly - learn from industry experts with opportunities for development. We genuinely care about your success and want to help you grow!