82 rue Henri Farman, CS 20077, Issy-les-Moulineaux, France
We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Industry : Hotels & Resorts
Department : Front of House
Location : Mumbai, India
Level : Staff Line level
Posted : 18 Dec 2024
Job Role : Reservations Agent
Recruiter : Accor Hotels
Job Ref : HOZ21120
Employment Type: Permanent
Job Type :
Validate Through : 2025-01-15
Salary Description: Competetive Salary Offered
SOFITEL
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Reservations Executive
You are the beginning of an exceptional guest experience. As a Reservations Executive, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive!
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities
What you will be doing:
Consistently offer exceptional, friendly and engaging service
Ensure the best selection for the guest and ensure revenue is maximized through up-selling
Recommend property facilities and assist guests with information and special requests
Book room reservation requests, enter group rooming lists, and update accurate information in the system, reconfirmation of arrivals for the two day and ensuring No-show are negligible, ensuring guest call are answered as per SOP and focusing on direct call conversion.
LQA score to be 80 plus at current workplace and the same benchmark for SMBKC.
Should be a team player and be open to learning and adapting to the changes.
Qualifications
Your experience and skills include:
Guest focused personality is essential
Education Qualification: BA in Hospitality/ Hotel management or equivalent program
Graduate or having an equivalent degree from a reputed educational institution
Additional Information
Experience is an asset, 1 year at least worked in Reservation
Prior experience working with Opera or Opera Cloud
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus
Atithi Jaiswal
Mumbai, India