Reservations Agent

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Reservations Agent

ACCOR

Company Description

Queenstown's largest hotel, Novotel has 273 rooms catering for leisure guests, incentives and small meetings. Novotel is situated in the best location in-town and on Queenstown's lakefront.

Living and working in Queenstown provides an opportunity to enjoy a fantastic lifestyle. You can enjoy snow-sports in winter and experience a variety of outdoor activities, such as hiking, mountain biking, walking, outside dining, and beach BBQ's in summer at the lakefront. At Novotel we ensure that we provide you with work life balance, to allow you to enjoy all that Queenstown have to offer, outside of work.

Job Description

As a part time Reservations Agent, you will play a vital role in delivering exceptional service and creating memorable experiences for our guests. You will be responsible for handling reservations and inquiries efficiently, ensuring a seamless booking process. Key responsibilities will include (but not limited to):

• Managing guest bookings, changes, and cancellations with accuracy and professionalism.
• Responding promptly and courteously to guest inquiries via phone, email, and other communication channels.
• Providing detailed information on room types, rates, packages, and amenities to assist guests in selecting their ideal stay.
• Maintaining up-to-date knowledge of hotel services, promotions, and local attractions to enhance the guest experience.
• Ensuring special requests and preferences are noted and communicated effectively to relevant departments.
• Collaborating with the front office and other relevant departments to maximise occupancy and revenue.
• Delivering exceptional guest service and resolving booking-related issues promptly and effectively and
• You will demonstrate a guest-centric approach with a high standard of accuracy and attention to detail.

• Prior experience in a reservations or customer service role within the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.
• Familiarity with reservations software (OPERA Cloud) is an advantage.
• A positive and professional manner, with a passion for delivering exceptional guest experiences.
• Ability to work collaboratively in a team-oriented environment.
• Applicants Must hold valid visa to work in New Zealand

• Staff meals provided while on shift
• Uniforms, washed and laundered daily.
• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program