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We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

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Reservations Agent

Industry : Hotels & Resorts

Department : Front of House

Location : Cdiz, Spain

Level : Staff Line level

Posted : 25 Dec 2024

Job Role : Reservations Agent

Recruiter : Accor Hotels

Job Ref : HOZ80732

Employment Type: Permanent

Job Type :

Validate Through : 2025-01-22

Salary Range (monthly): 1 to 2,000

Contact : HR Department

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Reservations Agent

FAIRMONT

Company Description

Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.

Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.

Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces.

Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.

Job Description

As Reservations Agent you will help contribute towards promoting and selling of Fairmont La Hacienda bedrooms and facilities.

A little bit about what you will be doing:

Take telephone enquiries for leisure room bookings using appropriate level of efficiency and sales techniques.
Respond to enquiries via the website, email and letter, in a timely manner with the appropriate level of efficiency and sales techniques.
Have a good knowledge of the Resorts facilities, in order that these facilities can be sold to the guest.
Assisting with the procedure for group bookings - inputting of rooming list, and group amendments.
Have sufficient knowledge of the packages that are available in order that these can be sold.

Qualifications

Service focused personality
Proven ability to build and maintain good relationships
Previous experience within a similar role is preferred
Hospitality experience is essential
A high level of both Spanish and English, spoken and written, is essential.

Applicants are kindly requested to possess either EU citizenship or a valid work permit for Spain.

Additional Information

What is in it for you:

Competitive Salary and Benefits
Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
Opportunity to develop your talent and grow within your property and across the world!