Reservations Agent

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Reservations Agent

NOVOTEL

Company Description

We are now seeking a guest-focused and results-driven Reservation Agent to join our team at Novotel Cairns Oasis Resort. This role is ideal for someone who is passionate about delivering exceptional service, driving revenue, and ensuring an outstanding first impression for every guest.

Our stunning property boasts a beautiful lagoon pool with a sandy beach, a children's pool, and Cairns' only swim-up bar. Conveniently located just a short walk from the Esplanade, city center, and Reef Casino, our inviting atmosphere encourages guests to explore local highlights, including the Great Barrier Reef and Daintree Rainforest.

As a proud member of the renowned Accor Group, we are dedicated to providing exceptional guest experiences and upholding the highest standards of service.

Job Description

As a Reservations Agent, you will play a key role in driving hotel performance and creating memorable experiences for every guest. In this role, you'll leverage your sales expertise and dedication to exceptional service to maximize occupancy and rates, all while ensuring guests feel valued and well cared for.

Key Responsibilities:

• Drive revenue through upselling and cross-selling, enhancing guest experiences and optimizing hotel performance.
• Respond to phone calls and emails with professionalism, offering personalized and efficient service.
• Accurately process guest reservations and input details with meticulous attention to detail.
• Address guest concerns with professionalism and courtesy, ensuring positive outcomes.
• Regularly monitor rates and promotions to capitalize on maximum sales opportunities.

• Proven experience in a Front Office or Reservations role
• Proficiency in Microsoft Office; experience with Opera Cloud is highly advantageous
• Strong service orientation with exceptional attention to detail
• Ability to work independently, take initiative, and thrive in a fast-paced environment
• Excellent verbal and written communication skills
• Flexibility to work various shifts, including weekends and public holidays

• Immediate access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.