Overnight Receptionist

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Overnight Receptionist

NOVOTEL

Company Description

Calling All Night Owls! We are currently seeking an Overnight Receptionist to join our team and collaborate with the Night Manager in delivering outstanding service at Novotel Sunshine Coast Resort and Convention Centre.

Become part of our dynamic team at a resort where luxury meets relaxed charm. With over 370 rooms, a refreshing pool, a vibrant lagoon for water activities, and exceptional dining options, our coastal resort is the ideal destination for both leisure and business. Additionally, we offer a state-of-the-art facility with a 1,500-person capacity, hosting prestigious Australian and international conferences and events.

Our guests enjoy a perfect blend of beach adventures, tranquil bush walks, and a seamless work-play balance. As part of the renowned Accor Group, we are dedicated to providing unforgettable guest experiences and maintaining the highest standards of service.

Job Description

As an Overnight Receptionist, you'll be key in creating a smooth and enjoyable overnight experience for our guests, offering exceptional service from start to finish. As the first and last point of contact, you'll set the tone with warm, genuine hospitality, ensuring each guest feels valued and cared for throughout their stay.

Your key responsibilities will include:

• Providing outstanding customer service during check-ins/check-outs
• Proactively managing guest requests and working closely with other departments to exceed guest expectations
• Key security tasks such as checking key facilities are locked and secure
• Assisting the Night Manager with audit tasks
• Handling reservation duties, including arrivals checks, deposits, and taking reservation calls
• Providing Food and Beverage assistance where required

• Previous experience in a similar role is highly regarded.
• Strong computer skills, with Opera Cloud experience preferred.
• Excellent communication skills, with the ability to engage effectively with guests and team members.
• Ability to work autonomously, prioritize tasks, and thrive in a fast-paced, dynamic environment.
• Positive attitude, professionalism, and a passion for delivering exceptional guest experiences.
• Flexible to work a rotating roster, including weekends, and holidays, while being a strong team player.

• Immediate access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.