82 rue Henri Farman, CS 20077, Issy-les-Moulineaux, France
We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Industry : Hotels & Resorts
Department : Front of House
Location : Queenstown, New Zealand
Level : Management
Posted : 29 Dec 2024
Job Role : Night Manager
Recruiter : Accor Hotels
Job Ref : HOZ28465
Employment Type: Permanent
Job Type :
Validate Through : 2025-01-26
Salary Description: Competetive Salary Offered
M GALLERY
Company Description
Welcoming each new and returning guest with courtesy and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticipate guests' needs and offer
recommendations that make their stays even more special. With each personalised experience you create, the more you can enjoy each day.
Enjoy competitive hourly rate PLUS night rate allowance equivalent to time and a quarter for certain hours.
If you're a responsible night owl with a love of the 24/7 nature of hotels, then this is a great role for you!
Job Description
Night Manager Role, part of your duties involve:
* Being in-charge of the hotel over-night
* Completing the night audit duties with accuracy
* Providing high level of customer service
* Supervision of night lobby services including car parking and portering, ensuring guest arrivals and departures are as efficient as possible.
* Taking responsibility for the safety and security of the building responding to emergency situations and any guest concerns within guidelines
* Effective supervision of night porter personal
* Effective supervision of late guest arrivals and early departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused
Night Porter Role, part of your duties involve:
* Exercise care and responsibility when parking guest vehicles
* Provide efficient, friendly and professional service to all guests
* Take initiative to ensure that interactions with our customers (internal or external) are positive and productive
* Clean and maintain hotel public areas
* Prepare and deliver room service during the night
* Be fully conversant with departmental fire and evacuation procedures
Qualifications
Atithi Jaiswal
Mumbai, India