Night Guest Agent (Part-time)

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Night Guest Agent (Part-time)

FAIRMONT

Company Description

Centrally located in downtown Calgary, Fairmont Palliser is the city's premier, landmark hotel. With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience.

Job Description

Night Guest Agent (Part-time)

To provide our Guests with professional, and superior guest service while maintaining and maximizing the highest occupancy levels and room rates. To aid in the daily operation of the front office in a safe and healthy manner and to participate in efficient pre-arrival, arrival and departure tasks. To assist in resolving guest concerns. Work and communicate with other colleagues in the Front Office and throughout the Hotel. Applicant must be self directed, enthusiastic and courteous.

• Completing night audit and overnight duties
• Arrival and departure duties include the friendly and efficient registration and checkout of guests while adhering to hotel policies and ensuring guest satisfaction. This involves a warm welcome, seamless check-in, and a smooth departure process, including expressing appreciation and encouraging return visits.
• To adhere to core standards of Fairmont brand as they pertain to the Fairmont Palliser and the front office.
• Contribute to achieving the loyalty of our guests by exceeding their expectations and providing warm personal service
• Handle guest complaints and comments in a professional manner and provide the follow up required to co-workers and leaders.
• Ensure rate and sell levels are maintained as it relates to seasons, contracted rates, packages and promotions.
• Pre-arrival duties including blocking rooms with respect to special requests, loyalty program (ALL) members, and large room types.
• Handle room keys for in house guests, ensuring that the Company's security procedures.
• Count and balance your audit and cash float at the end of each shift.
• Ensuring the safety and well being of our guests and colleagues by maintaining knowledge of crisis and emergency procedures; as well as Fire Panel/Evacuation procedures.
• Participate in efficient pre-arrival, arrival, departure and overall experience for all guests
• Assist in maintaining a clean, ergonomically friendly, effective recycling, healthy and safe work environment.

Qualifications

• Will be working night shifts
• Previous Front Desk experience an asset
• Diploma in hospitality management or university degree an asset
• Must be personable and presentable Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle guest complaints professionally and efficiently.
• Proficiency in hotel management software (e.g., Opera, PMS, or similar systems).
• Ability to work independently and stay alert during night shifts.
• Multitasking and time management skills.

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability program

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS