Night Auditor

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Night Auditor

PULLMAN

Company Description

Come and join our team at Pullman Cairns International. The Pullman legacy embodies the spirit of boundless innovation, brilliances and limitless possibilities. Redefined hospitality by seeing the familiar differently! We are who we serve, we hire for personality, train for the skill. We help you grow and learn, so that work brings purpose to your life. By joining the team, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

WE SEEK OPPORTUNITIES I WE CONNECT WITH MEANING I WE MAKE AN IMPACT

Our Service spirit, call to action that brings us together with a shared purpose, we believe that true progress is collective. We embrace a shared responsibility to shape a positive and inclusive future for all. We hire for personality and train for skill.

Our esteemed hotel is centrally located in Cairns City. Our property features 324 elegantly appointed rooms, 18 versatile meeting spaces, Coco's Kitchen and Bar, as well as in-room dining services. We are now on the lookout for a dedicated and detail-oriented Night Auditor to join our team and enhance the night operations at Pullman Cairns International.

Job Description

As Night Auditor, you'll play a crucial role in ensuring a seamless overnight experience while delivering a 5-star service to our valued guests. As the first and last point of contact, you'll set the standard for excellence by offering warm, genuine, and attentive hospitality throughout their stay.

Your key responsibilities will include:

• Managing guest accounts, posting charges, reconciling payments, and generating daily reports in close collaboration with the Night Manager.
• Providing exceptional customer service during guest check-ins/check-outs and assisting with any inquiries at the Front Desk.
• Ensuring effective communication during handovers at the start and end of each shift, keeping everyone in the loop.
• Proactively managing guest requests and collaborating with various departments to exceed guest expectations.

If you are passionate about delivering exceptional service, anticipating guest needs, and making a lasting impact, this is the perfect opportunity to help create unforgettable experiences for our guests.

Qualifications

We are looking for candidates who are passionate about growth and development, and who are committed to making a meaningful impact within our team. If you're driven to elevate the guest experience and contribute to the success of a premier 5-star hotel, we want to hear from you.

• Strong computer proficiency, with experience in Opera Cloud preferred.
• Excellent written and verbal communication skills, with the ability to interact effectively with guests and team members.
• Ability to work autonomously, prioritize tasks, and thrive in a fast-paced, dynamic environment.
• Positive attitude and professionalism, with a genuine passion for delivering unforgettable guest experiences.
• Strong problem-solving abilities and a proactive approach to managing guest needs.
• Flexible to work a rotating roster, including weekends, holidays, and nights, while being a strong team player.

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Immediate access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.