82 rue Henri Farman, CS 20077, Issy-les-Moulineaux, France
We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Industry : Hotels & Resorts
Department : Finance and Accounts
Location : Rabat, Morocco
Level : Staff Line level
Posted : 28 Nov 2024
Job Role : Night Auditor
Recruiter : Accor Hotels
Job Ref : HOZ61124
Employment Type: Permanent
Job Type :
Validate Through : 2024-12-26
Salary Description: Competetive Salary Offered
SOFITEL
Description de l'entreprise
Description du poste
Customer:
Perform Check-ins of the guests arriving late and show them to their room
Handle early check-outs, closing the guest account
Assist guests with concierge services
Answer the telephone and handle possible requests
Program and handle wake-up calls
Handle possible walk-ins and negotiate the room rate
Quality:
Ensure the guest satisfaction at all times
Be aware and warn security if any suspicious person enters the lobby
Orientate the guests in case of fire or any other emergency
Ensure that the reports for accounting and department Managers are done in a correct and accurate manner
Profit:
Check all the operations done during the day, correct all discrepancies in the cashiers, credit card report, Opera and Micros
Check if all the paperwork is fully and correctly done
Ensure a smooth closure and restart of Opera software
Maximize the profit of the hotel, reacting positively and proactively to the possibility of creating new/unexpected revenue (upsell)
Qualifications
Atithi Jaiswal
Mumbai, India