Industry :
Hotels & Resorts
Department :
Other Department
Employment Type:
Permanent
Validate Through :
2024-08-03
Salary Range (monthly):
USD 2,000 to 8,000
Salary Details
Salary Description: Competetive Salary Offered
Job Description For Mansion Upkeep Manager
Accor
Company Description
Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.
Job Description
Primary Responsibilities
- To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.
- To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
- Assist in the responsibility of planning and co-ordination functions, has to lead, train, motivate and inspire employees.
- To ensure that all employees provide courteous and professional service at all times.
- To assist in the training of the employees ensuring that they acquire the necessary skills knowledge communication to perform their duties with the maximum efficiency.
- To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Department's Operations Manual.
- To ensure that the Department's Operational Budget is strictly adhered to and that all costs are strictly controlled.
- To ensure that all employees have a complete understanding of and adhere to the Hotel's Employee Rules and Regulations.
- To ensure that all employees have a complete understanding of and adhere to the Hotel's policy relating to Fire, Health and Safety.
- To carry out any other reasonable duties and responsibilities as assigned.
ADMINISTRATIVE RESPONSIBILITIES - To ensure that standards are in accordance with the operations manual.
- To read the communication book on daily events of public areas and cleaning contractors.
- To schedule staffs annual leave and overtime.
- Assists in the preparation and updating of the Housekeeping Departmental Operations Manual
- To investigate and submit report on guest comments.
- Coordinates and maintains equipment maintenance reports and records.
OPERATIONAL RESPONSIBILITIES - Ensures Housekeeping employees deliver the brand promise and provide exceptional guest service at all times.
- Ensures Housekeeping employees also provide excellent service to internal customers as appropriate
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Conducts inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc. and report to the Executive Housekeeper.
- Conducts regular inspections of rooms, public areas and laundry ensuring standards of cleanliness is maintained at all times.
- Ensures the proper handling and control of lost and found items.
- Ensures all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities.
- Works closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance.
- Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
COMMERCIAL RESPONSIBILITIES - Assists the Executive Housekeeper to maximize employee productivity through the use of multi-skills, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests
- Assists Executive Housekeeper to ensure that Housekeeping operates with the lowest possible cost structure while also delivering the Sofitel standards to the guest.
Qualifications
Knowledge and Experience - Degree in Hotel Management from Reputed Hotel School is must
- More than 5 years of experience in Hotel Industry and preferably from Luxury Background
- Warm and caring personality; previous Housekeeping Manager experience in luxury hotel is an asset
- Ability to anticipate and focus attention on guest needs, being professional and welcoming
- Excellent organizational skills and time management
- Technologically savvy - can learn and use new systems quickly
- Ability to accurately and efficiently prepare requested reports
- Exceptional verbal and written English skills
Additional Information
Benefits- An opportunity to be with world's preferred hospitality company
- Captivating and rewarding experience working alongside passionate professionals
- Range of exclusive Heartist Benefits
- Develop your talent through learning programs by Academy Accor.
Atithi Jaiswal
Mumbai, India