INTERNSHIP - Customer Intelligence & Analytics - Guest Experience

Salary Details

Salary Description: Competetive Salary Offered

Job Description For INTERNSHIP - Customer Intelligence & Analytics - Guest Experience

ACCOR

Company Description

Join the Accor Group, an ecosystem of over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations.

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Become a Heartist , and let your heart guide you into a world where life pulses with passion.

#WeAreHeartists

To discover the life that awaits you at Accor, visit Accor Careers

Job Description

Internship - Customer Intelligence & Analytics - Guest Experience

Location: Warsaw
Department: Customer Intelligence / Guest Experience, Quality & Innovation
Duration: Up to 12 months

Are you eager to dive into the world of Hospitality, with a focus on customer intelligence and guest experience? This internship offers you the opportunity to work in a dynamic, data-driven environment where you will support key projects that enhance brand performance and guest satisfaction across Europe & North Africa.

What will you do?

• Monitor guest satisfaction trends and analyze brand tracking results in selected markets.

• Support quantitative and qualitative research projects, including competitive analysis.

• Assist in the development of strategic business cases for guest experience initiatives.

• Contribute to transversal projects such as guest experience events and the rollout of a global insight library.

• Collect, analyze, and present data to support decision-making processes.

• Currently pursuing or recently completed a degree in Marketing, Business Administration, Data Analytics, Economics, or a related field.

• Strong analytical, organizational, and communication skills.

• Autonomous, proactive, and adaptable, with a keen eye for detail.

• Proficient in Microsoft Office (especially Excel and PowerPoint) and familiar with project management principles.

• Fluent in English (written and spoken)

• Unique opportunity to develop your career with worldwide Augmented Hospitality leaders.

• Package of benefits and perks of working for Accor, including discounts for hotels worldwide, and much more!

• Work in a multi-national team.

• Hybrid way of working (3 days in the office + 2 days at home).

• Talent development opportunities.

• Corporate Social Responsibility activities.