Accor Hotels
82 rue Henri Farman, CS 20077, Issy-les-Moulineaux, France
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We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

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In Room Dining Coordinator - Part-time (Weekends Only)

Industry : Hotels & Resorts

Department : Food and Beverage Service

Location : Boston, United States

Level : Staff Line level

Posted : 30 Jan 2025

Job Role : Room Service Staff

Recruiter : Accor Hotels

Job Ref : HOZ17620

Employment Type: Permanent

Job Type :

Validate Through : 2025-02-28

Salary Range (monthly): 1 to 2,000

Contact : HR Department

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For In Room Dining Coordinator - Part-time (Weekends Only)

FAIRMONT

Job Description

You provide outstanding service to guests ordering through In-Room dining. You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all contacts, anticipate and resolve issues and update the team with your various projects.

Guide and assist guests over the phone in accurately taking meal orders for room delivery.
Suggestively upsell orders to maximize revenues.
Assist the team in ensuring accurate and efficient food delivery process.
Respond to and handle guest inquiries and concerns.
Organize and implement administrative systems and procedures to perform necessary support duties.
Serve as a principle source of information for the team.
Prepare and maintain Food and Beverage department records.

Qualifications

Excellent interpersonal and communication skills in the business language.
Must be able to convey information and ideas clearly.
Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.
Must be able to work with and understand financial information and basic arithmetic functions.
Ability to prioritize work in an environment with multiple interests.
Ability to handle complex and confidential information with discretion.

Competency using a variety of computer software